christian peters

crd supervisor at express scripts

About

Christian has the ability to make high-risk decisions; he has an analytical and logical mind that enhances his ability of tackling tough problems and following them through to a satisfactory conclusion. Christian is a critical thinker and problem-solver that uses creativity as well as a positive response to pressure in order to generate effective solutions geared to time-sensitive deadlines. Christian is an organized and forward planner who relishes challenges and demonstrates adaptability and versatility within fluid, ever-changing and demanding situations. Even though Christian is soft spoken he is an articulate, confident and outgoing, an accomplished communicator who mediates effectively and uses negotiating and persuading skills to achieve consensus through compromise. 26 Years of Customer Service Industry 11 years Call Center – Designing, Building, Training and Development Remaining 15 years of Customer Service as a sales, owner or management position.

Country

united states

City

washington

Industry

consumer services

Skill

time management, call centers, customer satisfaction, start ups, operations management, new product launch, e workforce, technical training, staff development and training, sap, organizational improvements, internal communications, corporate communications, critical thinking, adaptation, lean startup, sales, team management, customer service, team leadership, strategy, telecommunications, leadership, team building, management, training, customer retention, marketing, process improvement, project management, cross functional team leadership, strategic planning, business development

Experience

director of operations

b green solar marketing

2014-11 - 2015-2 · 4 mos

operations manager of member services

idradar

2012-10 - 2014-11 · 2 yrs 2 mos

call center supervisor

comcast

2006-1 - 2012-3 · 6 yrs 3 mos

* Manage teams of 20+ customer care representatives and oversee 100+ representatives at any given time during my day. * Conduct payroll audits for 100+ employees. * 2008 "Dare to Soar" award recipient. * Utilize call center data to improve performances across the call center floor. * Created and implemented team incentives which increased their metrics over 35%. * Bridged employees behaviors to their potential. * Evaluate employee performances and consistently assess customer interactions. * Communicate sales and marketing strategies for several markets. * Ensures high level of customer service staffing levels through creating a motivating environment.

sales executive

john elway toyota

2003-2 - 2005-1 · 2 yrs

* Sold more than 3 million dollars in automobiles and accessories. * Educated and assisted with the selection and purchase of vehicles and accessories. * Followed up with potential customers and current owner based customers. * Set appointments and coordinated installations for aftermarket accessories.

owner and operator

a-1 nails

1996-1 - 2003-1 · 7 yrs 1 mo

* Researched and developed locations for a number of my own salons. * Lead and maintained superior customer service in the industry. * Managed payroll for over 30+ employees at any given time. * Created and implemented marketing for 3 salons.

manager in training and visual merchandiser and sales

champs sports

1994-1 - 1997-1 · 3 yrs 1 mo

* Coordinated and scheduled a staff of 20+ employees. * Received and audited stock on a weekly basis. * Trained and evaluated personnel's effectiveness on a monthly basis. * Created and implemented floor awareness and loss prevention.

rework technician

on command

2005-1 - 2006-1 · 1 yr 1 mo

* Performed basic and complex levels of component replacements. * Provided failure data, either by computer entry or in written form. * Made recommendations for procedural changes to improve product quality and efficient production levels. * Developed, tested, assembled and launched first productions of Catalyst and Commander III's programming which increased market share 3% and contributed $3 million to bottom-line profitability. * Trained in the shipping/receiving, system ships and other aspects in the warehouse.