Christian De León Velázquez

Driving customer service excellence, order management, and delivery performance within complex, high-volume industrial environments. Led end-to-end customer service and order management operations, ensuring efficient order execution and consistent delivery performance in a high-volume industrial environment. Managed full Order-to-Cash (O2C) cycle for ~1,200 orders annually, ensuring accurate order processing, delivery performance, and high customer satisfaction, consistently achieving +90% on-time delivery. Managed customer requests, claims, and issue resolution, ensuring timely follow-up, accurate handling, and effective closure. Acted as primary point of contact for national and international customers, ensuring timely communication, issue resolution, and high service standards. Reduced customer response times by 20%, improving service efficiency and overall customer satisfaction. Coordinated cross-functionally with supply chain, logistics, and production to ensure order fulfillment and on-time delivery. Monitored production progress and supplier performance, proactively minimizing delays and ensuring project timelines were met. Strengthened issue resolution and escalation processes, reducing operational disruptions and improving service continuity. Performed root cause analysis and implemented corrective actions to prevent recurring issues. Tracked and improved key KPIs related to delivery performance, service levels, and customer experience. Managed cross-border operations, aligning stakeholders to meet global customer expectations. Ensured compliance with Service Level Agreements (SLAs) and proactively mitigated risks impacting delivery and service quality. Maintained performance under high-pressure conditions, consistently meeting service and operational targets.

Supported end-to-end order management and project coordination within an industrial environment, contributing to delivery performance and customer service effectiveness. Monitored full order lifecycle, identifying risks and supporting on-time delivery performance. Coordinated project activities and cross-functional communication across supply chain, logistics, and operations to ensure alignment and execution. Managed logistics, invoicing, and payment processes, ensuring accuracy and timely execution within the O2C cycle. Supported customer service operations, handling requests and coordinating with suppliers to maintain service levels and delivery commitments. Contributed to process visibility and operational alignment across multiple stakeholders.

Delivered university-level courses in business and project management, developing strong capabilities in leadership, communication, and stakeholder engagement. Designed and delivered training programs and academic content aligned with business and project management principles. Evaluated student performance and provided structured feedback to support development and learning outcomes. Strengthened communication, leadership, and mentoring skills through continuous interaction with diverse groups. Facilitated knowledge transfer and promoted practical application of business and project management concepts.

Led the development and coordination of agricultural projects, aligning commercial and operational objectives to deliver efficient and scalable solutions. Managed human, material, and financial resources to ensure efficiency across all project phases Defined project scope, processes, deliverables, and guidelines in coordination with commercial and operational teams. Prospected clients and conducted needs assessments to design tailored project solutions and establish clear project scope. Provided business advisory services to clients, proposing strategic and operational improvements. Supported sales activities and participated in client meetings, identifying business opportunities and strengthening customer relationships. Acted as a link between clients, sales, and operations, ensuring alignment and effective project execution.

Designed and implemented market entry and expansion strategies, increasing presence in target segments. Supervised sales teams and coordinated brand activation initiatives across multiple channels. Managed B2B and B2C sales cycles, leading negotiations and closing opportunities with diverse clients. Developed and maintained client relationships and public relations efforts to strengthen brand positioning Conducted prospecting activities (field, cold calling, and outreach) to expand the commercial pipeline. Performed client pre-qualification, prioritizing high-potential accounts and optimizing the sales cycle.

Supported the execution of market research projects, contributing to data collection, analysis, and insights generation for strategic decision-making. Conducted participant recruitment and screening, ensuring target sample alignment for research studies. Analyzed qualitative data from research sessions and contributed to insights, conclusions, and reporting. Supported the design and execution of pre-tests and post-tests to validate research objectives. Coordinated focus group sessions, managing logistics, scheduling, and required resources. Provided technical support during research sessions, ensuring smooth execution and data quality. Documented and transcribed key observations to support analysis and project reporting.

Supported the planning and execution of development initiatives, driving partnerships and resource generation through strategic communication and stakeholder engagement. Collaborated in the planning, development, and execution of projects to generate financial, human, and material resources. Implemented communication and public relations strategies to strengthen institutional visibility and outreach. Built and managed relationships with NGOs, private sector organizations, government entities, and the general public. Supported partnership development initiatives to increase collaboration opportunities and resource acquisition.

Focused on business management, marketing strategy, and customer-oriented decision-making. Developed strong foundations in sales, market analysis, and business operations. Strengthened skills in client engagement, communication, and commercial strategy execution.

Focused on strategic management and business leadership, strengthening capabilities in decision-making, organizational alignment, and execution of business strategies in complex environments. Completed a 6-month academic exchange program at Universidad de Cantabria (Santander, Spain), gaining international exposure and strengthening perspectives in business strategy, operations, and cross-cultural collaboration.