Christian Yael Arteaga Ramirez
NOC Supervisor @ IENTC Telecom
About
Netowrk Operations Center Engineer with experience monitoring and supporting enterprise and ISP network infraestructure in 24/7 enviroments. Skilled in incident management, network troubleshooting fiber optic services validations, bandwith performance analysis, media testing (EtherBERT, EtherSAM, RFC testing), network protocols, personnel management and proactive monitoring to ensure service availability and SLA compliance. Experiencedworking under shift-based operations, handling critical netowrk events, degradation analysis and customer service restorations besides incident report generation (RFO, RCA). Passionate about continous improvement automation, and evolving toward Network Engineering and Cloud Networking roles
Mexico
Querétaro
Telecommunications
CCNA, Network Monitoring, Incident Management, Routing & Switching, NOC Operations, SLA Management, Problem Solving, Network Administration, Server Administration, Resolución de problemas, Liderazgo, Networking empresarial, Atención al cliente, Networking, Espíritu de equipo
Experience
NOC Supervisor
IENTC Telecom
Querétaro, Mexico
Ingeniero NOC
IENTC Telecom
Querétaro, Mexico
Administrador de TI
PC Lab Service
San Juan del Río, Querétaro Arteaga, México
Christian Yael Arteaga Ramirez's Contact Information
Phone
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