Christian Jaquier

Nestled in the heart of lush green forests, our unique tented camp sits in harmony with the surrounding nature. Inspired by the early European settlers from the 1800s, architect Bill Bensley designed Capella Ubud, Bali as a tribute to their spirit of adventure.

- Oversaw a total guest experience review and transformation which resulted in a 35% improvement in Net Promoter Score since July 2022 - Launched “Mauritius New Style” resort identity in December 2022 - Established resort Marine Center to highlight sustainability efforts - Sunlife Innovation Award recipient for golf and F&B unique experiences adding new revenue sources - Redesigned all-day dining buffet and beach dining outlets - Implemented various structural improvements to resort, with full guestroom soft renovation, resort-wide replacement of plumbing, and wi-fi network enhancement, all while remaining in operation - Spearheaded company-wide digitalisation measures including company app guest usage, dining reservation and server ordering systems, adoption of guest social messaging to enhance communication between guest and hotel - Strengthened relationships with owner-investors in the hotel’s 90-unit investment scheme, ensuring trust and confidence in the profit-sharing plan - Co-led and launched the rebranding of GLOW Spa, the first uniquely branded spa operation, and products for Sunlife alongside corporate marketing, spa consultant and spa operations team. Awards: - Top 5 Best Restaurant in Africa for 3 consecutive years by TripAdvisor: HASU Japanese Restaurant - 2024 Best Sustainable Resort in Mauritius - Ministry of Environment - 2024 Best Sustainable Resort in Mauritius - Ministry of Tourism

Acting General Manager since June 2020 during COVID-19 pandemic; spearheading Resort renovations and managing Bali’s largest integrated resort concept consisting of: • AYANA Resort and Spa, BALI - 294 rooms • The Villas at AYANA - 78 individual villas • RIMBA Jimbaran by AYANA - 403 rooms • Bali’s largest Spa: 53 treatment rooms and the exclusive Aquatonic thalassotherapy • F&B operation consisting of over 15 dining outlets and service for 12 pools

• Achieving 85%+ divisional profit margins for 3 consecutive years • Division consists of 30+ managers and over 350 employees • During the 2017 Mount Agung volcanic eruption, co-led disaster mitigation efforts including Guest and Team Member Safety Processes and Public Communications • Co-led pre and post-opening efforts of AYANA Komodo in Labuan Bajo in establishing consistency in processes, training, and quality control • Achieved Forbes Travel Guide Five Star rating for The Villas at AYANA since 2017

• The Ritz-Carlton, Dove Mountain - 253 room resort • Division consisted of 4 managers and 100+ employees, with insourced laundry, door, and valet operations. • Responsible for Rooms Front of House, Heart of House, Spa, and Recreation Achieved Forbes Travel Guide Five Star rating for the first time in the resort's history in 2015.

• The Ritz-Carlton, Charlotte - 146 room boutique hotel • Divisional leader of 5 managers and 60+ employees, reporting directly to the General Manager • Company leader in guest engagement metrics, including service index and second in company for product index metrics for 2012. • Successfully led Rooms Division through the 2012 DNC when the hotel was inside the security red zone and achieved the highest guest engagement score in hotel’s history during the same month Recipient Five Star Leader of the Quarter, 3rd Quarter 2012 Recipient Five Star Leader of the Year, 2012

• The Ritz-Carlton Lodge, Reynolds Plantation - 251 room resort • Responsible for Heart of House Operations for the resort, which includes 7 multi-bedroom cottages • Assist Rooms Executive in daily operations, including P&L critiques, monitoring and forecasting divisional payroll and controllable expenditures • Increased Property’s Guestroom Cleanliness score 7% within 12 months Nominated for Five Star Leader of the Quarter, 3rd Quarter 2009

• The Ritz-Carlton, Buckhead - 517 rooms destination hotel • Operation consisting of a team of 60+ Ladies and Gentlemen in Housekeeping, generating monthly payroll forecasts, productivity critiques, and scheduling • Responsible for inventory control and purchasing of all Housekeeping guest supply and cleaning equipment • Participated in a $38M rooms product renovation (completed in September 2008), distribution of new OS&E, training department on new product standards, and inspected floors prior to releasing them into inventory Nominated for Five Star Leader of the Quarter, 2nd and 3rd Quarter 2008 On Task Force as Director of Housekeeping at The Ritz-Carlton Lodge, Reynolds Plantation from June 2009

• The Ritz-Carlton Lodge, Reynolds Plantation - 251 room resort • Operation consisting of Front of House Team of 60+ Ladies and Gentlemen in Guest Services, Concierge, Guest Relations, Front Desk, Communications, Reservations, and Ritz-Carlton Club Level. • Involved with the conversion of the property’s PMS system from Fidelio 6.2 to Opera 4.03 • Trained the Guest Services team at The Ritz-Carlton, Palm Beach for the re-opening in March 2007 Interim Director of Housekeeping from March – May 2007

• The Ritz-Carlton Lodge, Reynolds Plantation - 251 room resort • Successfully implemented Project Mystique at the property in October 2005 • Led Guest Relations Team through the transformation to Resort Reservations (golf, restaurants, spa, amenities) with physical space remodeling, staffing increase (team of 4 to 11), • Involved in the planning and reservation of the resort’s holiday large dining events (400ppl) AAA Five Diamond status achieved at the resort in 2006 Recipient of the Five Star Leader of the Quarter, 1st Quarter 2006 Nominated for 2006 Operations Leader of the Year Award

• The Ritz-Carlton Lodge, Reynolds Plantation - 251 room resort • Assisted various Conference Service Managers with conference resume and BEO creation. • Managed small size events through pre-event, event, and post-event phases • Trained new coming Catering & Conference Services Assistants on Delphi systems and departmental processes Recipient of Five Star Employee of the Quarter for the first quarter of 2005