Christian Ian Quiambao

Support daily technical integrations project focused on creating custom calculations and visualizations to supplement the core Power Factors products. Determine and dispatch internally to appropriate internal resources depending on support ticket details by facilitating a clean, clear handoffs of work responsibilities. Handling SCADA Adaptation requests coming from clients Provide expert technical support for PowerFactors SaaS Solutions used in renewable energy applications, particularly for solar, wind, storage and hybrid sites. Assist clients with troubleshooting, and resolving technical issues related to SCADA system operations, data collection, and control processes. Troubleshoot and diagnose data flow issues from remote SCADA sites into the Power Factors Cloud also SaaS-related issues in real-time, ensuring minimal downtime for clients. Developing a solid knowledge of the product and issues that commonly arise Receive, triage, and prioritize incoming technical support calls from customers. Receive incoming support requests through various channels such as phone and ticketing systems. Assess and prioritize cases based on urgency, impact, and customer Service Level Agreements (SLA).

Answer inbound calls and e-mails from customers in a prompt, knowledgeable, and courteous manner documenting all information into a CRM software system . Provide support in troubleshooting solar products by using general knowledge, product schematics, data stored in knowledge-base, and other sources of information available . Work together with operations to verify and issue returns when needed. Provide input to update knowledge database used by other technical support representatives.

Act as the first point of contact, interacting with customers using multiple support channels (phone, email, chat, CRM) Provide support in troubleshooting solar products including inverters, optimizers, and batteries. By using vast knowledge - product schematics, data stored in knowledge base and other sources of information. Learned the fundamentals of electrical theory in order to assist with the installation of solar system. Obtained certifications to install and troubleshoot systems for commercial applications and battery backups. Document all information and activities and upload it into the CRM Resolve technical issues using SolarEdge's tools (according to permission level) Escalate unresolved cases to the relevant tiers Work with Customer Service Logistics to validate authorization for the release of parts needed to resolve problems encountered by customers Participate in team meetings and collaboratively work with overseas colleagues to resolve customer complaints.

Identify appropriate assignment of CPT and ICD-10 Codes for outpatient surgery, observation, CVIR, emergency, and ancillary services while adhering to the official coding guidelines and established client coding guidelines of the assigned facility. Apply coding knowledge to analyze/correct CCI Edits and Medical Necessity accounts. Understand the Medicare Ambulatory Payment Classification (APC) codes. Abstract additional data elements during the chart review process when coding, as needed. Adhere to the ethical standards of coding as established by AAPC and/or AHIMA. Adhere to and maintain required levels of performance in both coding quality and productivity as established by Optum360. Maintain up-to-date coding knowledge by reviewing materials disseminated / recommended by the QM Manager, Coding Operations Managers, and Director of Coding / Quality Management.

Help answer questions and assist patient when seeking for a professionals skilled in clinical care, emotional health, pharmacy, special needs, health care costs and medical plan benefits. Resolve claims or billing issues Provide enrollment support.

Responsible for preparing accurate cost estimates for electrical projects, ensuring competitive and profitable bids. My role involved reviewing technical drawings, project specifications, and tender documents to identify labor, materials, and equipment requirements. I collaborated closely with engineers, project managers, and suppliers to ensure estimates were aligned with client needs, industry standards, and budget constraints. I utilized estimation software and spreadsheets to prepare detailed cost breakdowns, analyzed project risks, and developed value-engineering solutions to optimize efficiency and cost-effectiveness. I also participated in pre-bid meetings, clarified technical queries, and maintained up-to-date knowledge of market prices, electrical codes, and emerging technologies.