christian casano

software engineer

About

Christian graduated from Ateneo de Naga University with a degree of Bachelor of Science in Electronics and Communications Engineering. He has been working for 5 years across BPO and IT Industry. He has good Leadership and Facilitating skills and can adapt and adjust easily to new scenarios and situations. Christian is a hardworking individual and can work well under pressure. He has the drive to learn new things which helps him to be globally competitive thus, for him to being an asset to the company.

Country

philippines

City

bicol

Industry

information technology and services

Skill

informatica and cognos], good leadership and facilitating skills, knowledgeable in bi technology [business object, assistant manager and as team manager, can excellently communicate both in oral and written media, under pressure, 2 year experience in support role using lotus notes client, customer service, software, representative

Experience

software engineer

accenture

2010-1 - Present · 16 yrs 9 mos

customer service representative

sitel

2007-1 - 2007-10 · 10 mos

Christian provided technical and customer service for T-Mobile Telecomm UK clients. He also provided floor support for his colleagues as he was also a Lead Agent.

team manager

vircommserv

2006-4 - 2006-12 · 9 mos

* As Team Manager - his duties and responsibilities included the following: * Supervised customer care professionals in attaining better yet surpassing preset goals for several metrics like Customer satisfaction, average handling time, and adherence, among others. * Provided daily, weekly and monthly report to Offshore Management and client. * Ensured that Customer Care Representatives adhered to company policies. * Improved Representatives performance through analysis, coaching and monitoring. * Provided floor support, helped representatives with their system navigation and takes in escalation calls. * Participated in Client Meetings in analyzing and providing of solutions and proposing new ideas to meet client metrics. * Developed strategies and plan to improve team performance.