Christian Beaulieu

• Directing the Data and Analytics team in delivering critical data insights, supporting executive decisions, and guiding strategy alignment with NBCC’s objectives. • Spearhead the development of data publications, PowerBI dashboards, and performance metrics to inform the Board of Governors and senior leadership on KPI performance, economic impact, and enrollment planning. • Drive cross-functional collaboration to support data requests, ensuring timely and accurate reporting to internal and external stakeholders. • Embed data governance frameworks within departmental practices, fostering data-driven decision-making culture throughout the organization. • Lead strategic initiatives in data quality, automation, process improvement, and team development to advance organizational performance and accountability.

• Directed a cross-functional team in monthly ADO meetings and daily scrum sessions, overseeing workload prioritization, task breakdown, and resource assignment. • Acted as a central point of contact for translating complex business requirements into technical deliverables for the analytics and development teams. • Implemented Power BI server and Power BI Premium solutions, enhancing organizational access to real-time data insights for strategic decision-making. • Conducted PoC testing on analytics tools such as Sigma to drive innovation within the chemicals business unit. • Championed project management across analytics and data systems, ensuring seamless delivery and alignment with business priorities.

• Led initiatives to develop and implement tools for enhanced end-user experience, leveraging SAP HANA/BOBI, Tableau, and Excel. • Executed a global rollout of analytics dashboards and tools, providing face-to-face training across four continents, leading to organization-wide adoption. • Prepared monthly analytics reports and presented findings to senior leadership, highlighting areas for strategic improvement in e-commerce operations.

• Managed a team of 7, overseeing their transition from Saint John to Moncton and implementing best practices in customer service management. • Conducted monthly coaching, performance reviews, and team development sessions to foster continuous improvement and achieve departmental goals. • Acted as the main point of escalation for complex cases, collaborating closely with sales representatives and management to resolve issues effectively.

• Led the foundational development of ITServices, a service request application on BMC, improving service request efficiency and tracking capabilities. • Designed and implemented logic for a change management tracking platform, ensuring streamlined change processes and compliance with regulatory standards. • Directed rapid testing and deployment phases, facilitating smooth transitions and minimizing downtime. • Track lead for the rollout of CMTS, coordinating resources and overseeing project milestones.

• Served as site steward for three offices in Moncton and one in Saint John, managing telecommunication infrastructure and maintaining seamless network operations. • Supported and programmed complex voice and data systems, including Nortel PBX, Avaya, Cisco IP Telephony, and various voicemail and call center platforms, enhancing communication capabilities across the organization. • Implemented process improvements and continuous enhancements, significantly boosting operational efficiency in network and phone systems. • Provided on-call support across North and South America, demonstrating strong crisis management and troubleshooting skills. • Ensured compliance with security and controls, conducting audit reviews to maintain data and system integrity.

• Managed access administration for multiple platforms (LAN-SAP/R3-MVS/VM), optimizing access control and security protocols for a global workforce. • Led cross-border transition projects between Moncton, Brazil, and Houston, facilitating seamless international project handovers and knowledge transfers. • Introduced process improvements and security protocols, enhancing system efficiency and ensuring regulatory compliance.

• Provided comprehensive remote support and troubleshooting for clients, ensuring rapid resolution of technical issues and minimal disruption to operations. • Delivered onsite technical support for system installations, configurations, and maintenance, enhancing user productivity and system reliability. • Performed networking hardware support, including installation and troubleshooting of hubs, switches, routers, and cabling, strengthening network connectivity and performance across departments.