Christopher Jackson

Primary Responsibilities: ➡️ Over 11 years experience in the Alarm Industry ➡️ Expert at installing, training, & troubleshooting with Alarm.com, DSC Neo, IQ Panels (Qolsys), & Z-Wave Technology ➡️ Experience with Burglar Alarms, Smart Homes, Cameras, & Access Control ➡️ Small Group Management Experience ➡️ Technician Help Desk & End User Support Major Projects: ➡️ Spearheaded transition of Central Stations ➡️ Spearheaded both the 2G Sunset & 3G Sunset migrations ➡️ Conceived & Implemented Employee Photo ID System I spent 2 years as a field tech prewiring, installing, troubleshooting, and repairing DSC, Interlogix, IQ Panels, & Honeywell burglar alarm systems. I then moved into a support role as an Alarm Service Coordinator for 2 years before being promoted to Project Manager where I not only provided phone & email based support to end users along with scheduling service calls, but also handled extensive remote programming of alarm panels, camera systems, & access control systems along with providing training & tech support for my field technicians. I became the primary individual responsible for training & supporting end users with the Alarm.com platform for security, access control, & cameras in the company. I also became very familiar with 5 major account & signal management programs: BoldNet, SIMS, MAStermind, Alarm7, & Sedona. Finally, I petitioned & implemented the establishment of an employee photo ID system for all customer facing positions & spearheaded the transition from one central station to another. I have almost 5 years of call center experience providing tech support for Verizon Business DSL. During my years in the call center, I was promoted to Tier III support & was also selected to work on a specialty team identifying & reporting service outages to the repair department. I developed a typing speed of 70 CWPM and became proficient in 3 programming languages (HTML, PHP, & VBA) & have spent several years working part-time jobs & volunteering as a Web Designer & Desktop / Network Technician for small organizations. Additionally, I have become proficient with the use of MS Word & PowerPoint along with developing an advanced knowledge of MS Excel. I also have experience in small group management and training. I have taught small classes of up to 30-35 individuals in both single subjects & sustained programs. I have also spoken before medium size audiences (of up to 100 people) on several occasions. Technical Certifications: ➡️ Alarm.com Certified Technician ➡️ DSC PowerSeries Neo ➡️ DSC PowerSeries Pro ➡️ DSC PowerG ➡️ IQ Panels