Christelle Aguilar (She/Her)

Ecommerce Specialist & Project Lead @ Symmetry Commerce Inc.

About

As a certified professional in Digital Marketing and a Customer Service Specialist of over 7 years, I bring a blend of technical expertise and creative problem-solving to every interaction and project. I understand the importance of cultivating a strong and empathetic relationship with stakeholders and merchants/clients. At Shopify, I contributed to the growth and optimization of businesses by delivering personalized solutions and collaborating with global teams. By working alongside specialized teams, I ensured smooth transitions and optimized customer experiences. My ability to balance technical support with strategic insight enabled businesses to thrive on Shopify’s platform while elevating their operational performance.

Country

Canada

City

Oakville

Industry

Computer Software

Skill

User Experience (UX), User Interface Design, User Experience Design (UED), Wireframing, User Research, Usability Testing, Sales Processes, Direct Sales, Sales Operations, Account Management, Critical Thinking, Menu Development, E-Commerce, Microsoft Excel, Microsoft Office, Microsoft Word, Social Media Marketing, Social Media Communications, Galileo, GDS systems

Experience

Ecommerce Specialist & Project Lead

Symmetry Commerce Inc.

2025-5 - Present · 1 yr 5 mos

Plus Support Specialist

Shopify

2021-5 - 2025-1 · 3 yrs 9 mos

Remote, Canada

• Provided tailored solutions and exceptional support to enterprises within Shopify Plus, collaborating with specialized teams on a global scale. • Assisted in Migration/Onboarding Support and B2B Support, ensuring seamless transitions and top-notch customer service.

Core Support Advisor

Shopify

2021-5 - 2021-9 · 5 mos

Victoria, British Columbia, Canada

• Provided tailored support to small business entrepreneurs on the Shopify Platform, offering solutions to pain points and resources to optimize online stores. • Assisted in increasing conversion rates and growing businesses by sharing feedback and strategies for success.

Marketing Specialist

Gotcha Bubble Tea Oakville

2022-2 - 2024-2 · 2 yrs 1 mo

Oakville, Ontario, Canada

Handling Graphic Design and Marketing for a Bubble Tea Franchise business. Working closely with the Owner and Upper Management to execute successful Marketing Strategies and Campaigns based on Bubble Tea made Fresh in-store. - Tasks include reviewing analytics to track KPIs, content creation, social media management, graphic design for promotional items, menu boards, and restaurant visual arts.

Data Entry Clerk

PwC

2021-2 - 2021-5 · 4 mos

Remote

Involved in projects with TD Bank and the Paycheck Protection Program as Operations Support and Data Analyst. Working alongside coworkers from both PwC and TD Bank throughout North America, and on systems such as Salesforce, Google Suite, Microsoft Office, and collaborative video conferences of over 500 staff members.

Global Connection Officer (GCO)

G Adventures

2018-8 - 2021-2 · 2 yrs 7 mos

Toronto, Canada Area

Inside Sales: Travel Consultant & Customer Service Representative at the Headquarters located in Downtown Toronto. Changing people's lives through travel and authentic connections, working on systems such as Salesforce, Amadeus, Google Suite, Monet, Trello, and Zoom Meetings. Remote work since March 2020 and well-adjusted in a quiet space for uninterrupted human conversations with all kinds of travellers.

Travel Consultant and Support

CRUISE HOLIDAYS

2016-1 - 2018-8 · 2 yrs 8 mos

Clarkson, Mississauga

Travel Consultant Support: Worked alongside fellow travel consultants to bring exceptional service to high-end clients. Developing a trusting relationship to organize the trip of a lifetime for the luxury cruise travellers. Hosted a cruise tour accompanying 50+ travellers to the Mediterranean with AM740 Zoomer Radio's Norm Edwards

Assistant Manager

Harvey's

2014-6 - 2018-3 · 3 yrs 10 mos

Harvey's, Oakville, ON

Full-time Day Manager at Harvey's: Manager responsibilities were given 3 months into working for the company, including schedule creation, inventory count and order, customer satisfaction, and employee onboarding + training. Worked cohesively with the owner and GM of the franchise to meet annual sales & labour goals.

Market Researcher

Kuehne+Nagel

2013-6 - 2013-9 · 4 mos

Mississauga, ON

Kuehne + Nagel's Summer Student Program and assigned to the Market Researching department.

Education

UX Design Institute

Design

2024-10 - 2025-10 · 1 yr 1 mo

Sheridan College

Tourism and Travel Services Management

2016 - 2017 · 1 yr

Honours graduate from Sheridan College: Pilon School of Business. Baxter Student Ambassador Program 2017 runner up. Sheridan Global Tourism Association Coordinator-- Executive PR & Social Media. Sheridan Bruin's Toastmasters