Christal Zhu

CIB(Corporate and institutional banking) Tech - Provide project management and consultancy services on project/ system implementation and process workflow design - Actively monitor the project scope and resources to meet the project schedule and budget - Work closely with various stakeholders to ensure effective project governance - Work with various businesses/ functions on project prioritization to optimize resources usage, with the responsibility to oversee the overall budget management, resources allocation and prioritization amongst all projects - Proactively manage all the potential risks, issues and dependencies on projects and recommend mitigating measures if required - Keep abreast on latest technology/ best practices in banking industry and deliver changes to current processes with efficiency and cost improvement

[US international students] - Communicate with students, customize specific plans and goals, edit students' resumes, cover letters, follow-up letters and E-mails for specific positions. - Mock interviews with students to prepare them for job interviews (especially behavioral interview questions), follow up with students' plans and tasks to ensure progress rate. - Consult with students over job-related issues including test editing, interviews, career infomation, background improving.

[Hong Kong Market] - Perform Client Due Diligence to evaluate the customer from a compliance perspective and ensure that all established procedures are followed while providing a great customer experience - Continuously improve streamlined processes to manage the end-to-end onboarding process from a financial crimes risk perspective - Work with the Airwallex Compliance Team to ensure Airwallex’s adherence to local and global compliance policies and procedures - Stay up-to-date on AML-related news and emerging regulatory developments Perform period reviews and support audits

[Mainland China] - Designed and delivered tailored investment plans for over 200+ high-net-worth clients, focusing on wealth preservation, asset growth, and portfolio diversification - Analyzed clients’ financial profiles and regularly updated product information to ensure alignment with their evolving investment needs - Provided strategic advice on financial instruments and banking services, enhancing cross-sell efficiency and customer trust - Engaged potential clients through in-person consultations and product briefings, contributing to new business development - Ranked second in monthly sales performance by exceeding personal revenue targets and delivering outstanding client outcomes - Improved customer satisfaction by offering responsive, relationship-based service and customized financial solutions

[Hong Kong Market] - Reviewed and assessed over 300 customer cases across KYC, Case Management, and customer-reported concerns, ensuring data quality and adherence to enterprise case management protocols - Conducted detailed Customer Due Diligence (CDD) investigations in alignment with AML policies, client risk assessments, and group-level compliance frameworks - Applied policies and procedures from the Financial Crime Surveillance Operations (FCSO) team to identify, escalate, and resolve financial crime risks, including evidence-based approvals or exits - Collaborated with Business Units, Legal, Audit, and Risk teams to support governance activities under the Operational Risk Framework (ORF) - Interpreted and reported risk-related data for management and governance committees, facilitating effective compliance and audit readiness - Promoted high standards of ethical conduct and regulatory compliance across teams, receiving positive internal feedback for cross-functional collaboration and communication

✅ Completed 80+ hours of extra-curricular activities alongside my degree ✅ Developed practical skills through career workshops, employer events, and volunteering ⭐⭐⭐⭐⭐ Engaged with leading employers (e.g. Barclays, McKinsey, Bain, BCG, BNY Mellon, NatWest, Deloitte, EY, IBM, P&G, Bloomberg, HSBC) at networking and recruitment events ✅ Built job search skills: applications, interviews, assessment centres, LinkedIn branding ✅ Gained industry insights across consulting, banking, finance, marketing, and sustainability ✅ Completed hands-on mock assessment centres and case study workshops ✅ Strengthened communication, teamwork, problem-solving, and presentation skills ✅ Contributed to social impact through volunteering and community challenges

✅ Completed Bachelor’s degree in International Economics and Trade alongside extensive leadership experience ✅ Served as Head of External Relations in the Student Union, leading a team and managing campus-wide initiatives ✅ Organized 15+ major and special campus events, including singing contests, debates, and guest speaker sessions ✅ Secured sponsorship through partnerships with brands such as Coca-Cola, Budweiser, iQIYI, and China Merchants Bank ✅ Delivered 16 commercial promotional events and 20 on-campus marketing campaigns, reaching an audience of 20,000+ ✅ Strengthened skills in event management, sponsorship acquisition, public relations, and team leadership ✅ Led recruitment efforts, interviewing 200+ candidates and selecting top talent to join the Student Union