christabel murphy

* Responsibilities: * Management of pricing, stock levels and update stock control for Corporate and Licensed Post Shops within the Townsville Cell. * Introduction of new products and price changes. * Implement and provide training for Corporate and Licensed Post Shops. * Coordinate Cell Meetings for Corporate and Licensed Post Shops. * Actively monitor stock placement in retail stores using software to generate Planograms. * Provide updated ticketing for urgent price changes for Corporate and Licensed Post Shops.

* Worked autonomously whilst generating new business opportunities. * Maintained high level of communication to plan, present and negotiate new business agreements. * Actively seek new business and meeting agreed sales targets and KPI’s. * Attending regular networking functions in order to obtain leads and develop relationships with potential customers. * Analyse and interpret START/SAP data to identify trends and use this data to profitably increase current customer’s revenue with Australia Post. * Working with the team to implement new strategies to increase new business revenue. * Creating and utilising qualifying formulas to ensure the most profitable/suitable prospects are targeted. * Identify and participate in the development of training and career goals. * Develop business plans that reflect State and National directions. * Contacting and qualifying incoming leads.

* Process customer requests (sales, provisioning, activations, faults and billing). * To provide quality and cost effective customer service to Telstra customers through the processing of enquiries (provisioning and billing) relating to a range of products and services or the recording of complex product and service orders and faults. * Refer customer enquiries to appropriate area when necessary. * Check and maintain customer information in accordance with contracts and prescribed instructions. * Ensure all system-generated reports are actioned as required. * To comply with Telstra Business Principles, Telstra Values, Telstra Code of Conduct and Telstra's policies and procedures. * Activities include the provision of operational support to the Centre in the delivery of customer service. * Establish and maintain effective working relationships with peer groups and key internal stakeholders and where applicable manage key external stakeholders relevant to the achievement of business objectives