chris spratling

* Provided enterprise level customer support via phone, email and web portal. ‬‬ * ‪‪Works with customer and wireless carriers to procure mobile devices and equipment either manually or via software E-Bonding.‬‬‬‬ * Assist customers with keeping Mobile Device Management platform accurate. * Identify, troubleshoot and resolve basic to complicated technical issues with products. ‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬ * ‪‪Provides technical support to resolve wireless carrier activation/setup for customers. ‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬ * Work with help desk support and implementation teams to investigate and remedy issues related to carrier E-Bonding and proprietary software platforms. * ‪‪Responsible for inventory reconciliation relative to mobility invoicing and processing charge back detail for end users‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬.‬‬‬‬ * ‪‪Maintains customers web portal catalog and contract pricing‬‬‬‬‬‬.‬‬‬‬

* Supervisor of three departments with 15 associates. * Educate associates and customers on the benefits of our membership; ensuring to meet and exceed monthly sales goals. * Troubleshoot a multitude of technical problems ranging from photo lab printers, TVs, computers, tablets, cell phones and more. * Maintain inventory and rotate product to guarantee all new products are placed on the sales floor, maximizing company profits. * Efficiently and accurately handle hundreds of photography orders while simultaneously interacting with customers both in person and on the phone. * Work with customers to fit them with the right cellular service while achieving sales goals and providing accurate and helpful information. * Collaborate with other Team Leads in cross merchandising and efficiency of team members, as well as outside vendors to increase product sales. * Guide and train associates in the proper sales techniques as well as other company policies and procedures. * Responsible for scheduling associates; verifying adequate coverage in all areas.