Chris O'Neill

Promoted to executive leadership after years of cross-functional experience, with expanded responsibility for daily operations, team management, and company-wide coordination. Assumed full oversight of production and internal operations following COVID-era restructuring. - Providing operational oversight for all core departments (other than Sales), including Production, Order Management, Customer Service, Graphic Design, Shipping/Receiving, and Quality Assurance - Acting as Production Point Person, managing all personnel scheduling, capacity planning, and problem resolution to ensure timely, high-quality output of our Screen Printing, Embroidery, and Heat Transfer departments - Leading procedural implementation efforts, standardizing workflows and improving team efficiency across departments - Facilitating interdepartmental collaboration, serving as the central liaison between operations, sales support, and executive leadership - Overseeing special project implementation, guiding cross-functional initiatives and company-wide process improvements - Transitioned Finance Director responsibilities to a dedicated CFO in April 2023 following the successful onboarding of said CFO

Stepped into dual leadership roles during a time of organizational need, taking over company financials while also assuming day-to-day operational oversight. Served as the go-to problem-solver for staff across departments and acted as a trusted proxy for the CEO. - Oversaw company financials, including invoicing, accounts payable/receivable, and bimonthly payroll for ~25 employees - Managed complex commission structures and hourly payroll processing - Produced key financial reports (P&L, Balance Sheet) and transitioned systems from QuickBooks Enterprise to Online, improving access and reducing overhead - Supervised administrative staff and served as primary internal escalation point for sales, support, and operations teams - Facilitated cross-departmental communication and conflict resolution, supporting smooth daily operations and maintaining executive oversight in the CEO’s absence

Promoted to independently manage a full sales cycle within the B2B promotional marketing space, building a book of business from the ground up. - Prospected, pitched, and closed new clients across diverse industries including education and food processing - Managed all client relationships, from initial outreach to final delivery - Sourced custom promotional products aligned with client branding and campaign goals - Created proposals, quotes, and design briefs, ensuring seamless execution without support staff - Acted as primary point of contact for all creative, logistical, and strategic needs

Supported a senior Account Manager in all phases of the sales process within a fast-paced B2B promotional marketing environment. - Sourced custom-branded products tailored to client needs across sectors like education and healthcare - Created compelling proposal decks and accurate quotes to support sales pitches - Collaborated with in-house graphic artists to ensure on-brand, high-quality designs - Drafted detailed sales orders and maintained smooth client communication