chris moland

* Performed lab hardware and software maintenance, troubleshooting and repair against aggressive time, cost and quality requirements * Assisted end users in computer labs and offices using multiple applications and platforms * Mentored, trained and coached new technicians in line with lab processes and policy

* Supervision of the Canadian distribution office of Maxwell’s Clothiers Canada, which shipped up to 15,000 packages annually, * Coordinated a total revamp of automated shipping and computer systems in the office, * Facilitation of customer requests and inquiries with a high volume of daily calls, * Created a higher level of positive business communication with customers, vendors, and the principal office in Hong Kong than had been achieved before my time, * Training and supervision of all hired staff.

Well, that's the probationary period over, guess I really am keeping the job now. Which is good - I'm having fun!!!

* Provided VIP level support for Judiciary and senior managers in Alberta Justice * Executed comprehensive, high-level support to all enterprise-wide users including the judiciary within Calgary Courts * Interfaced with customers to gather, analyze and translate technical needs into effective solutions * Facilitated continual support of Cisco switching and routing equipment, Blackberry Enterprise servers and MDM for Apple * Supported HP desktops, laptops, IBM ThinkPads, iPhones / iPads, Blackberrys and other devices * Key Engagements & Achievements * Key member on technical support and design aspects of construction for one of North America’s most technologically sophisticated courthouses, the Calgary Courts Centre (CCC) * Spearheaded numerous special projects: * Support and deployment of new cash register (POS) systems * FTR software upgrade; earning the Premier’s Award for Excellence * Court of Appeal drive consolidation initiative

* Perform network infrastructure upgrade/installations, support of virtual servers running various applications including commercial antivirus software (Sophos) and project management (Newforma) * Deliver helpdesk, desktop and network support across BC, Alberta and the NWT * Complete user creation in Active Directory and other applications including mobility solutions for Blackberry through Telus Exchange, iPhone and Android phone support * Handle hardware purchasing process from initial request through acceptance * Troubleshoot and mitigate issues with hardware, software printers and programs * Key Engagements & Achievements * Enhanced Windows 7 upgrade via creation of system images for PC deployments * Exercise specializations across GoToMeeting, Bluebeam, VMSphere Client

* Handpicked to update and plan new mobile device/BYOD plan for supporting existing BlackBerry, iOS and Android mobile devices * Utilized Microsoft System Center Configuration Manager (SCCM) including remote control of systems, policy updates * Employed ServiceNow for ticketing of issues for resolution and documentation of problems * Key Engagements & Achievements * Point of contact and Tier 2 / 3 Liaison for tablet deployment/support project using HP ElitePad tablets running Windows 8.1; completed deployment through SCCM to resolve broadband connectivity issue. This resulted in a 25-30% increase in bandwidth received by devices in the field * Executed cross-department project support to identify appropriate presentation software for optimizing field communications

* Planned and coordinated helpdesk training for staff and customers across nation * Navigated proprietary helpdesk software database and technical support systems

The Microcomputer Specialist/Information Technology and Systems Management program was a comprehensive dive head first into all things IT. This was an intensely fast paced and exciting program which covered everything from computer hardware through networking, programming languages, training and support, and even multiple server platform technologies. While at MacEwan I covered subjects such as: - Cisco CCNA - WIndows Server 2000 - Novel NetWare - Javascript - SQL Server - Web Development And many more. Activities and Societies: 2002 member of the Microcomputer Specialist program at Grant MacEwan College’s Student Program Advisory Committee (SPAC) responsible for advising and making recommendations for the program’s future areas of study and direction.