Chris L.

As Technical Director of the Operations Technology Department, I lead a team that delivers innovative, secure, and scalable solutions across production and office environments. I drive initiatives in full-stack development, systems integration, and security infrastructure, serving as a hands-on Software Engineer while providing strategic technical direction. My work bridges software, automation, and physical systems to enhance operational efficiency, ensure security, and support cross-functional collaboration across the organization.

As a dedicated Senior Software Engineer, I leverage my experience to enhance C# and legacy VB.NET applications to enhance operational efficiency within manufacturing and production environments. My role involves conducting legacy database forensics to uncover insights that inform strategic decisions while optimizing SQL Server databases for peak performance. Key Responsibilities: ► Functional Modifications: Spearheaded functional enhancements tailored to evolving manufacturing workflows, ensuring seamless integration and improved productivity. ► Sales Quoting & Estimating: Collaborate with the VP of Operations to develop robust quoting and estimating tools, supporting sales initiatives and improving real-time estimates. ► Prototype & Build Approach: Rapid prototyping and iterative development, enabling quick turnarounds on critical projects. ► Trusted Support for High-Value Equipment: Provide expert support and oversee outsourcing enhancements for $1M print press equipment, ensuring optimal performance and reliability. ► Infrastructure Recommendations: Provide strategic recommendations for infrastructure improvements, ensuring scalability and sustainability in a dynamic production landscape.

Available for Direct Full-Time: Program Manager, Senior Engineer, and People Manager. Works with Technical Leaders for engineering and/or business revenue generation. Lead/Mentor Technical teams with encouragement daily.

Senior Software Engineer learned any architecture and participated in the full Engineering efforts. I also analyzed technical and business plans for the best multi-year ROI. Whenever possible, I utilized Machine Learning for technical business proposals. I also provided Software Engineering and Customer Support Services to previous employers.

I was recruited to head up efforts to improve software product development and product quality initiatives for this Cloud/SaaS solutions provider for the automotive parts distribution sector with 8 distribution management systems as part of their portfolio, including those acquired from eBay in 2016. As a Hands-On Product and Team Manager/Systems Architect, I oversaw the product technical strategy, design, architecture, development, and go-to-market delivery. The goal was to enhance the product portfolio to improve our market reach and distribution channels while optimizing pricing. Reputation was critical in the market, so improving the product quality was vital to ensuring a great customer/user experience (CX, UX) and ongoing customer retention. Designed a Machine Learning foundation for future implementations. ► Built and directed a global development organization using offshore outsourced resource teams. ► Led the architecture design, development, and go-to-market of a Cloud/SaaS Distributor Management Software that generated $260M+ in annual sales, with average customer annual sales of $40M+, annual invoice count of 500K+, and e-commerce revenue of approximately 40% of total sales. ► Generated $450K in cost savings by leading technology innovation and IT-driven process improvement programs. ► Conceived and executed a retail point-of-sale (POS) solution design that reduced upgrade costs by $200K+ with minimal changes at the POS workstation. The solution is actively utilized today in a retail chain with 800+ stores across North America.

Technology Specialist and Partner to serve in a Head of Technology and Head of Product Engineering role to lead the proof-of-concept design and MVP product development of disruptive mobile and merchant technologies. I engaged directly with the investor and executive team as the product Subject Matter Expert (SME). I brought together and led a product development team and defined the technology vision, market strategy, and financial plan. I also established and managed all vendor relationships and strategic partnerships. ► Collaborated to establish business sales forecast from $2M to $6M NOI. ► Led proof-of-concept (PoC) and Minimum Viable Product (MVP) development of a Bring-Your-Own-Device (BYOD)-enabled mobile merchant solution. ► Presented product innovation research and MVP product to close a partnership agreement with Verizon. ► Developed a highly accurate business forecasting tool with features to project sales growth rates by industry and market as well as what-if scenarios to project results based on investments and expansion plans.

I served as a Team Manager over the Network Operations Center (NOC), call center, and escalation process and as a Principal Systems Architect and Presales Engineer for this provider of Internet and private WAN solutions focused on the retail and banking industries. I utilized Machine Learning techniques for identifying issues before the customer experienced them. I built and managed relationships with all of our top corporate customers, most of whom were Fortune 1000 companies with more than 100 locations. In this capacity, I worked with business and technology leaders and stakeholders to architect data centers, multi-site networks, connectivity, and integration solutions. I handled all the discovery, solutions, negotiations, and delivery with customers and vendors. ► Designed a real-time monitoring system to proactively maintain 99.99% uptime. ► Built and managed a team that maintained $1.2M of active equipment (live servers and appliances). ► Strategized solutions to optimize network and Point-of-Sale (POS) systems performance, reducing retail store down time by 93% for any one network problem event.

I served in a series of technical leadership roles as an Engineer, Architect, Manager, and Project Leader for this SaaS provider of distributor management software and components for the automotive industry that was acquired by eBay Motors. As an Engineer, I oversaw the design and implementation of systems, software, and network solutions, working with a software customer installed base valued at $140M. I designed a Supervised Machine Learning tool for production use. ► Designed, implemented, and obtained the company’s 1st PCI compliance certificate for retail Point-of-Sale (POS) to bank card processing. ► Designed hard server and Cloud-based optimized systems, including a hybrid Cloud server architecture that stabilized business software for major customers ($20M+ in value). ► Designed Back-End APIs and co-designed a distributed E-Catalog database that is still serving the automotive aftermarket today in support of real-time inventory and pricing solutions.

As a Software Quality Engineer certified in Continuous Process Improvement (CPI), I performed deep-dive reviews of contract requirements, SDRL, and software code to facilitate quality engineering for embedded systems used in aerospace and defense applications. I conducted software quality planning and costing for the US and International Anti-Submarine Warfare Contracts. Participated in efforts supporting Ground-to-Satellite communications. COMSEC clearance was held at the time. ► Revealed potential security breaches and remedied those breaches to prepare the product for US export through embedded systems code optimization.

I got my start in technology as a developer in the aerospace and defense industry. I developed applications and algorithms using scripting and C on Unix. I also prepared technical documentation and user manuals for the easy knowledge transfer of reduction algorithms. ► Co-developed an automated rocket test data reduction system (for satellite SDI).

Concentrations in Computer Science and Physics