christopher fo

service performance manager

About

I am an experienced manager specialising in the use of technology to drive and support improvements to the Service Management practices of large organisations in the Telecoms, Consumer Electronics and Financial Services markets. I have experience of defining and implementing technology roadmaps that align business needs with fit for purpose solutions and my strong technical background enables me to rapidly identify solution re-engineering opportunities to control costs. I am an MBA graduate and I am passionate about the importance of technology to enable organisations to meet strategic objectives through improved business IT service. Key Skills: Complex Solutions Architecture IT Service Management Developing IT Technology Roadmaps Re-engineering Solution Components Business Case Development Assembling / Managing Delivery Teams Stakeholder Management Process Improvement Systems Thinking Project Management

Country

united kingdom

City

redhill

Industry

transportation/trucking/railroad

Skill

service management, team leadership, vendor management, project management, strategic use of technology, continuous improvement, marketing, innovation, complex solutions architecture, developing it technology roadmaps, re engineering solution components, business case development, stakeholder management, bmc remedy, it management, software project management, strategic planning, project delivery, business analysis, it service management, service delivery, strategy, governance, itil

Experience

service performance manager

cubic corporation

2016-11 - Present · 9 yrs 10 mos

Education

university of winchester

1993-1 - 1996-1 · 3 yrs 1 mo

Degree awarded by University of Southampton. King Alfreds College became University of Winchester in 2005.

coventry university

1991-1 - 1993-1 · 2 yrs 1 mo

the open university

business administration

2011-1 - 2012-1 · 1 yr 1 mo

A leading edge MBA qualification to enable managers, engineers, technologists and scientists and their organisations to successfully manage technological and organisational change in rapidly moving business environments. The MBA’s development was supported by the European Union's COMETT programme, and it provides throughout a European perspective on the management of technology. The Open University Business School is accredited internationally by the Association of MBAs (AMBA); the EFMD Quality Improvement System (EQUIS); and the Association to Advance Collegiate Schools of Business (AACSB).