Chris Cho

I lead enterprise-wide operational initiatives that improve processes, systems, and organizational efficiency. My role bridges strategy and execution, aligning cross-functional teams, simplifying complex challenges, and ensuring programs deliver measurable impact. - Oversee programs that enhance operational efficiency, compliance, and scalability. - Partner with stakeholders across functions to design, implement, and optimize processes and systems. - Recognized for clear communication, building trust, and translating complex challenges into actionable solutions.

I managed health and life sciences marketing projects for three major brands, ensuring delivery of complex campaigns with precision and clarity. I’m most proud of my contribution to a high-profile brand launch in advanced biologics, where I was part of a team that brought a new therapy to market. - Managed multiple marketing projects for clients in pharma and biotech, ensuring timelines, budgets, and deliverables were consistently met. - Partnered with account managers and creative teams to deliver impactful campaigns across print, digital, packaging, and live/web channels.

During this period, I took on consulting and freelance projects that extended my work in both e-commerce and health & life sciences marketing. These engagements allowed me to stay sharp in project delivery, build new client relationships, and prepare for my transition into agency life. - Continued supporting e-commerce projects for prior clients, ensuring smooth delivery of site updates and enhancements. - Partnered with a health & life sciences–focused ad agency (Evoke Giant) to deliver a large scale tactics refresh program, which led to my full-time role as a Project Manager. - Strengthened client-facing and project leadership skills across different industries and project types.

I managed end-to-end e-commerce site upgrades and launches, helping clients improve traffic and conversion through modern commerce features and responsive design. My role required aligning large, cross-functional teams to deliver seamless customer experiences across mobile, tablet, and desktop. - Led full lifecycle delivery of e-commerce site upgrades, from strategy to launch. - Orchestrated cross-functional teams including strategists, designers, engineers, QA, and third-party partners. - Ensured on-time delivery of state-of-the-art commerce features that improved client competitiveness and customer experience.

Senior Webcast Project Manager, ON24 | October 2010 - June 2015 Produced webinars, virtual conferences, and large-scale streaming events for corporate and nonprofit clients. Webinar Producer (Freelance, Contract) | May 2010 - October 2010 Produced live corporate training webinars for sales executive audiences. IT Engineer, PACER FINANCIAL | June 2008 - April 2009 Managed information technology services and capabilities for a financial services start-up company. Relationship Manager and Business Consultant, TOWERS PERRIN | December 2006 - May 2008 Drove user retention, user satisfaction, and product adoption for client collaboration tools. Web Application Administrator, SUSQUEHANNA INTERNATIONAL GROUP | November 2004 - December 2006 Managed web application environments for mission critical trading services and quantitive research. Consultant, ACCENTURE | June 2000 - November 2004 Delivered technology consulting services in web design, development, and application administration.