Chris Wilkosz

Whatever your goals, wherever business takes your assets, we’ll help keep them on track, and in sight. Powered by over 35 years of telematics experience and leading 5G edge cloud technology, our solutions provide a clear overview of your operations and make them work harder for you. Formerly known as Ctrack, Inseego’s current intelligent edge offering includes solutions across fleet visibility, asset management, driver monitoring and management, as well as video AI and dash-cams. These smart connected solutions allow businesses to streamline operations by increasing efficiency, safety, and savings. With the capability to support thousands of vehicles, assets and people, these solutions can cover all types of vehicles and equipment across a range of industries including construction, transport & logistics, government, and natural resources.

Delivered post-merger transformation of npower’s Planning & Assurance Department. Created & executed an effective strategy for closure of operational sites in Hull, Redditch & Sheffield. Chaired project control board meetings, provided updates and progress reports regarding business closure project to senior internal and external stakeholders. Managed risks and opportunities, implemented project governance and ensured controls and assurance processes were in place. Led teams through an incredibly difficult redundancy period - used open & transparent communication to maintain trust. Successfully exited 200+ colleagues from the business in line with business & regulatory requirements.

Managed a large, multi-disciplinary department (Smart Installation Centre) responsible for the delivery of annual smart meters installation target. Successfully delivered c500k installations annually. Responsible for: installations planning & scheduling, field resource utilisation, busy contact centre, technical helpdesk, customer complaints management, smart meters data management with particular focus on performance optimisation and improvement of customer experience. Managed installation jobs distribution centre and forecasting & ordering of Smart meters – optimised field services through end-to-end controls and effective communication and relationship building with filed based teams. Responsible for an operational budget of £5.2m and team of up to 200+ split across 6 Operations Managers. Created & implemented effective performance management and secured outstanding departmental outcomes against quality, performance and customer success metrics. Used Robotic Process Automation (RPA) software to deliver a real time performance dashboards. Doubled productivity by innovating asynchronous messaging system allowing field installation teams to utilise WhatsApp. Achieved all departmental financial objectives through effective P&L (profit & loss) management. Designed & launched a Technical contact centre function which successfully supported 700+ field engineers. Took ownership of Health, Safety, Environment (HSE) and Equality, Diversity & Inclusion (EDI) leadership.

Finalist in the Utility Week Awards for Team of the Year. Managed a busy Smart metering contact centre. Launched a new outbound contact centre focused on generating Smart meter installation demand. Reduced overheads by 25% (£840k) through the implementation of robotic automation & digital workforce. Restructured all operational processes and teams to deliver an effective Lean model. Reduced backlog of customer impacting system exceptions from 200k to 1k in 6 months. Improved productivity by 30%. Increased exceptions resolution quality from 87% to 99%. Created and implemented Standard Operating Procedures (SOPs). Worked with industry governing bodies to drive compliance and maintain accreditations. Led a successful systems migration from inefficient legacy software to SAP platform.