chris vitalone

director of sales marketing

About

Over 25 years of experience in the Telesales/Call Center industry, having direct experience in all aspects from both the Vendor and the Client sides of the business - Center Management; Account Management; Training; Operations; Quality Vendor Management; Inbound; Outbound; Customer Care. Direct TV advertising; Fulfillment Specialties: advertising, avaya, brand management, call center, cms, coaching, customer relations, data mining, database administration, full life cycle, market analysis, market planning, market research, marketing, microsoft access, microsoft excel, optimization, performance analysis, personnel, progress, project planning, quality control, radio, reports, sales, scheduling, strategic marketing, strategic planning, teamwork, telemarketing, training materials, workshops, etc.

Country

united states

City

norwalk

Industry

marketing and advertising

Skill

leadership, account management, management, training, strategy, marketing, customer service, customer satisfaction, coaching, marketing strategy, sales, team leadership, strategic planning, direct marketing, call centers, analytics, advertising, vendor management, market research, b2b, customer retention, team building, new business development, competitive analysis, analysis, recruiting, staff development, teamwork, sales management, microsoft excel, program management, human resources, leadership development, project planning, career counseling, resume writing, college recruiting, telemarketing, hiring, product management, forecasting, access, consultative selling, call center, performance analysis, avaya, cms, excel, sales support, scheduling

Experience

director of admissions

branford hall career institute

2017-1 - 2017-8 · 8 mos

director sales and media

sky media

1990-1 - 1993-1 · 3 yrs 1 mo

manager

equinox

1996-1 - 1998-1 · 2 yrs 1 mo

Equinox, a top notch provider of nutritional all natural life enhancing products. A superior marketing company that continuously trained all sales people to further their performance and build personal business. Through marketing seminars such as Perpetual Money Making, and residual income basics, Equinox provided their employees with the knowledge and skills to become a "Literal Marine" of the industry.

assistant director of admissions, adp

post university

2010-8 - 2013-4 · 2 yrs 9 mos

senior marketing performance manager

affinion group

2005-10 - 2009-5 · 3 yrs 8 mos

director of sales marketing

covalent media group

2018-11 - Present · 7 yrs 11 mos

Helping companies acquire new consumers by utilizing proprietary digital technology. In everything we do our founding components are at the center: quality, transparency, and honesty. #WeCreateBonds

vice president sales and marketing

lifesbalance virtual therapy

2015-8 - 2019-1 · 3 yrs 6 mos

LifesBalance Virtual Therapy is a unique online platform built to connect professionals in the fields of social work, psychiatry, and other behavioral counselors with the patients who greatly need these services. LifesBalance Virtual Therapy’s platform is put in place to eliminate virtually all restrictions, such as time, location, and cost to name a few, that hinder these services from being provided.

sales manager and sales trainer and senior media coordinator and senior distribution coordinator

sky media

1994-1 - 1998-1 · 4 yrs 1 mo

* Led team of 50 TSR's with all Call Center Operations. * Created training manuals and developed product scripts. * Performed all TSR training workshops, including break out trainings on a daily basis. * Kept documentation of TSR progress and performed evaluations. * Implemented sales and motivational incentive programs. * Communicated with television and radio sales coordinators for spot ads.

contact center director

ifficient

2013-4 - 2015-9 · 2 yrs 6 mos

Inquiry generation across mobile, tablet, and desktop platforms. Ifficient is a 100% results-driven inquiry-generation network that thinks like an agency. Our technology and people allow advertisers to reach consumers via highly customized media plans across various digital channels with targeted advertising campaigns. Performance. Quality. Integrity. That’s our commitment to our clients and consumers. Consumer centric and data driven, we enjoy providing unparalleled experiences that connect consumers to brands and services. Through the advancement of emerging technologies, we enable our clients to find and create new revenue streams while delivering an empowering experience to the consumer.

call center operations director

king teleservices llc

1999-1 - 2005-1 · 6 yrs 1 mo

* Maintain operations of multiple campaigns (business to business, and residential) * Maintain analysis and performance goals regularly. * Supervised 3 teams of 50-150 TSR's and Sales Managers in sales of numerous products and services. * Perform continuous training of managers, supervisors, and team leaders. * Maintain sales floor adequacy including, all scheduling duties. * Assist in all aspects of reporting for in house and client issues. * Motivate and produce incentives for TSR's to accomplish reaching sales quotas and goals. * Assist in the continuous training and coaching of TSR's , CSR's and Quality Assurance personnel.