
chris sikora
technical operations manager
About
Strong understanding and diverse experience in all facets of automotive retailing (Sales, Finance and Insurance (F&I), Warranty, Accounting, Merchandising, Advertising, Ordering, Inventory and Customer Satisfaction Index (CSI)) - Increased Customer Satisfaction Index Ratings by 20% (above regional average) - Maintained a high staff satisfaction rating, reducing employee turnover - Improved existing sales margins by 87% year on year - Consistently exceeded forecasted sales objectives, while operating under fixed operating budgets - Increased annual profitability through continuous improvement initiatives - Participated as a key member of monthly corporate management council meetings to increase sales and restructuring - Increased new customer portfolio with world-class sales tactics Specialties: ● Sales Leadership ● Strategic Sales ● Pricing Strategies ● Product Management ● Margin Enhancement ● Strategic Planning ● Employee Development ● Growth Strategies ● Customer Focus
united states
detroit
retail
customer satisfaction, automotive, vehicles, cross functional team leadership, operations management, sales management, pricing, customer service, logistics, business process re engineering, direct sales, customer retention, automobile, account management, business strategy, automotive aftermarket, continuous improvement
Experience

sales manager
wally edgar chevrolet inc.
* Sales leadership, responsible for selling 2 automotive brands * Direct oversight and management of 20 employees * Responsible for sales, marketing and weekly advertising through local media * Oversight of $6M on-site inventory * Continuous sales staff training * Manage Customer Satisfaction Index scores * Oversight management of $6M on-site inventory * Established critical partnerships with multiple dealers resulting in long term supply agreements * Strong understanding of product and maintaining proper fleet mix * Responsible for all inventory fleet financial transactions * Conducted monthly audits of on-ground vehicles against company records

general sales manager
the suburban collection

product specialist special vehicles division
penske vehicle services
* Product Specialist-Auburn Hills, MI * Responsible for two automotive brands * Work with Chrysler engineers and Design Office at vehicle concept to ensure product correctness * Material Logistics which included interfacing with all tiered suppliers for proactive parts purchasing, tracking and reception * Oversight of vehicles from vision to show floor (major and secondary auto shows) * Work with master technician in new product installation * Ensure final product exceeds OEM quality standards * Knowlege of Chrysler Systems including EBOM, EPDB, ODCICS2, HPIMS and JTETSO * Worked with Product Planning to ensure correct vehicles will be available for product reveals * Vehicle specification analysis * Confirmed vehicles had production intent BOM

sales manager
the suburban collection
* Sales leadership, responsible for selling 4 automotive brands * Direct oversight and management of approximately 27 employees * Improved existing sales margins by 87% year over year * Responsible for sales, marketing and weekly advertising through local media * Oversight of $10M on-site inventory * Led cross-functional team on all aspects of sales, launch and product training and development * Responsible for hiring, training and organizing sales staff, indentifying sales "quotas" based on individual * performance * Implemented successful sales training and motivation programs * Implemented continuous improvement initiatives to exceed profitability metrics * Managed Customer Satisfaction Index scores * Developed cost analysis and pricing strategy for major automotive programs

technical operations manager
penske vehicle services
* Penske Vehicle Services is the largest automotive OEM fleet services provider. Our team has managed more than 3 million fleet vehicles from acquisition to disposal.Penske Vehicle Services is owned by Penske Automotive Group, Inc. (NYSE: PAG), Penske Truck Leasing Co., LP, Penske Corporation and Gates Group Capital Partners, LLC — some of the biggest and most successful companies in the automotive and transportation industries.Our team of experts provides customized solutions that bring our clients results including: * Vehicle Lifecycle Management * Mechanical Capabilities * Body and Paint * Low-Volume Production * Fabrication * Vehicle Event ServicesToday, Penske Vehicle Services employs more than 700 people and operates from over 50 locations across the United States and Canada. Penske Vehicle Services has numerous locations throughout North America as well as team members embedded in our client operations. This combined with the broader Penske organization footprint offers considerable synergistic opportunities and an unparalleled depth of asset management experience.
Education
central michigan university
general studies
chris sikora's Contact Information
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