Chris Sayles

• Manager of 63 production operatives, ensuring daily targets were achieved • Responsible for all production scheduling of upto 2,000 frames a week • Close working relationship with the Q&C Department, to guarantee all frames were produced to a high standard, ensuring customer satisfaction • Successful implementation of new work process to improve effiency & reduce costs

• Provide a high quality of service to customers, ensuring their needs and expectations are met • Oversee the design of roof structures ensuring they meet the specification of the system suppliers • React quickly and calmly to defuse and prevent escalation of potential customer complaints • Manage a team of 12 operatives, ensuring all training and PPE safety aspects are adhered to • Controlled the process for generating invoices to customers • Instrumental in the creation of all quality procedures throughout the business whilst at the same time increasing production outputs by 20% • Took an active role in increasing sales by 50%, receiving management recognition and the opportunity to manage both the production area and the office administration of the business • Introduced a new system for ordering materials; whilst at all times ensuring stock was available to achieve production schedules but minimising financial risk to the business.