Chris Pratt

EVP Retail & Business Banking @ Buckeye Community Bank

About

As a Treasury Management Officer at Buckeye Community Bank, I help businesses optimize their cash flow and manage their financial risks. With over 10 years of experience in customer-facing operations for multiple financial institutions, I have developed a deep expertise in customer experience and relationship management, as well as a strong knowledge of banking products and services. In my previous roles, I transformed new and underperforming contact centers into highly productive facilities, implemented and managed specialty banking programs, and led teams of up to 21 direct reports across various banking branches and departments. I am passionate about creating and delivering solutions that meet and exceed the expectations of my clients, and that enable them to achieve their financial goals. I am also committed to supporting and empowering my staff members, providing them with ample professional development opportunities and mentoring them in best practices. As a graduate of the University of Wisconsin-Madison's Graduate School of Banking, I have acquired the skills and credentials to excel in the dynamic and competitive banking industry.

Country

City

United States

Industry

Banking

Skill

Customer Experience, Accountability, Account Management, Commercial Banking, Sales Management, Banking

Experience

EVP Retail & Business Banking

Buckeye Community Bank

2024-4 - Present · 2 yrs 6 mos

EVP Treasury Management/Business Development Officer

Buckeye Community Bank

2023-1 - Present · 3 yrs 9 mos

Customer Experience Officer

Middlefield Bank

2019-12 - 2023-1 · 3 yrs 2 mos

Key Highlights: •Displayed galvanizing leadership to 21 direct reports; led Digital Banking/Customer Support Departments and 16 retail locations, providing high-level services/products to over 5k commercial/15k consumer clients •Trained/mentored staff members, identified areas for improvement, controlled commercial client portfolio, generated non-interest income, and guided personnel through ideal usage of banking sales programs •Implemented/managed specialty banking program with deposit portfolio of $10mm+ and crafted/applied strategic enhancements to customer experience, digital banking, retail, and treasury service sales operations

Contact Center Manager

Middlefield Bank

2015-9 - 2019-11 · 4 yrs 3 mos

Key Highlights: •Led unit of 8 direct reports tasked with call monitoring/scoring, scheduling, performance tracking/evaluations, facilitating professional development, hiring new staff, and performing institution-wide “Banking Basics” training •Instrumental contributor during launch of new Contact Center; established operational objectives, created incentive program for sales associates, supported deployment of CRM system, and trained staff in best practices •Implemented call recording procedures, employed KPI indicators, enacted guidelines to improve customer experience, and designed lead population/mining system, which significantly enhanced outreach capabilities •Served as administrator for CRM system, fostered positive business relationships, and skillfully negotiated with banking technology vendors to ensure alignment with operational requirements

Relationship Manager

First Place Bank

2010-12 - 2015-5 · 4 yrs 6 mos

Key Highlights: •Contacted potential clients, opened accounts, performed annual reviews, and supported daily branch operations •Recognized by leadership for highest volume of annual mortgage/investment referrals across entire region (3x), maintained sales metrics within top 5% of all bankers, and delivered 20% increase in total business DDA balance