Chris Peckham

I build and scale the operational engine behind technology companies - connecting revenue strategy, service delivery, and team performance into systems that actually work. Today I run CPD Operating Group, a senior operating advisory firm I founded in early 2026. We work with PE-backed portfolio companies, growth-stage operators, and enterprise leadership teams on the unglamorous middle layer where strategy turns into results - operations, GTM, and execution. Engagements range from embedded Operating Partner work to project-based Strategic Advisory and Executive Sounding Board retainers. Before CPD, I spent 15+ years leading operations and revenue organizations across software, hardware, and services businesses. Five acquisitions, multiple PE exits, and one constant: take something complex, make it run, and make it grow. Most recently as Head of Operations at DOOR (formerly Latch, a public smart-access platform), I oversaw service delivery across 3,000+ technicians, led the post-acquisition integration of HelloTech onto our Salesforce platform, and deployed AI-enabled forecasting, routing, and triage models that lifted service levels 20%+ while reducing cost. What I do well: • Operations leadership with real P&L ownership • Revenue and GTM org scaling — founder-led through institutional • Post-acquisition integration and systems unification (Salesforce-led) • AI-enabled operations: forecasting, routing, triage, QA • Building teams and operating cadences that execute through ambiguity Based in St. Louis. US Army combat veteran (Cavalry Scout). Open to the right senior leadership opportunity - COO, Head of Operations, VP/SVP Operations, or revenue leadership in tech-forward environments - and currently taking on select CPD engagements in parallel. Reach out: chris@cpdgrp.com