Chris Oberender

• Develop and manage product roadmaps with a focus on customer-centricity • Conduct user research and market analysis to identify customer and market needs and requirements • Define product requirements and customer use cases • Develop product plans and ensure alignment with overall company strategy • Work with stakeholders to prioritize and refine customer requirements • Collaborate with team leads to ensure product solutions are properly scoped and delivered • Lead cross-functional teams in product development process and customer journey mapping • Define product success metrics and monitor performance • Analyze customer feedback and develop strategies for improvement • Identify and share best practices with product, marketing, engineering, and other teams • Proactively conduct industry studies and competitive analysis to develop insights and strategies for product development • Stay up to date on industry and market trends to identify and capitalize on opportunities for product innovation and growth • Define and execute multivariable tests to evaluate product performance and improve upon customer experience • Adapt project management and agile practices to maximize team efficiency while ensuring on-time product delivery

• Lead point of contact for all Independent Paint accounts. • Build and maintain strong, long-lasting client relationships while ensuring customer satisfaction. • Forecast and track all Ind. Paint accounts (monthly/quarterly sales results/annual forecasts & commission reports for all sales reps). • Develop and implement new sales strategies for specific accounts (Show/District Promo’s, Monthly Specials & account cost guides). • Coordinate with other departments within Mi-T-M to ensure customer needs are met i.e., Billing, Product Development, Shipping. • Continue to work with over 75+ sales reps throughout the country. Helping them with any questions or concerns they may have regarding Mi-T-M Equipment/sales/trouble shooting/promotions. • Coordinate and attend National & Regional Trade Shows.

• See through complete order process for all Sherwin Williams stores in the US and International including eight distribution centers, six in the US and two in Canada. This includes entering and checking orders for correct costs, rejecting orders, confirm correct shipping terms, track shipments to ensure timely delivery. • Coordinate with shipping department to ensure orders ship out on time, distribution centers have two-week deadline with each order. • Issue/reject any credits requested by Sherwin Williams stores for incorrect invoices/missing units/parts during shipping. • Work with over 75+ sales reps throughout the country. I help them with any questions or concerns they may have regarding Mi-T-M Equipment or sales procedures. • Keep an inventory of their car stock/demo units, making sure they have enough equipment to display for stores. • Preparing quotes and special builds for stores and reps, ensuring they have all the equipment they need to have the unit run properly and correctly. • Handle all warranty claims filed by Sherwin Williams stores, from entering warranty information to issuing full credit.

• Responsible for acquiring new business utilizing existing and prospective networks, increase of 15% each year. • Manage & retain relationships with Lacoma members, league players and youth golfers (650+ paying members). • Compile and analyze client statistical information. • Develop new & maintain existing sales and marketing programs throughout the Tri-State area realizing an increase of 35%. • Execute community outreach with civic, business and educational organizations. • Oversee the development, maintenance and updating of all social media outlets and website. New website development in 2016. • Negotiate and organize all aspects of corporate, fundraising and other golf outings. Increase of 325 rounds per year. • Operate golf shop including training new employees, opening & closing duties, merchandising, monthly inventory and customer service.

• Oversaw the operations of a startup business. • Responsible for budgeting, cost and inventory control, as well as payroll. • Developed marketing campaigns each year to increase visibility of the store, defined the target market and determined advertising placement and designed advertisements. • Participated in community groups, as well as conducted outreach at various events. • Recruited, hired, scheduled and motivated staff up to 8-10 employees. • Trained service staff to enhance customer service and increase profits through suggestive selling. • Effectively managed employee turnover while providing a positive working environment. • Managed all of store operational issues including physical inventories.