chris mortenson

* Provided technical support and monitoring services from end-user to high profile clients in person, phone and email contact methods. * Monitoring and front-line support for server hardware, software, and network connections. * Modification of internal documentation, including system configurations, operating standards, and departmental procedures. * Accurate technical response and support for new and escalated issues. * Maintaining regular issue updates via our online issue tracking software * Verbal/written communications skills among technical and non-technical staff members.

* Record and Process video content * Data recovery * Troubleshooting technical issues related to hardware and software installation, configuration and functionality * Generate detailed trouble ticket containing relevant information * Roles include recording claimant activities, prepare video and log entry content for case evidence, data recovery from Android and Windows systems, detailed documentation of PI and claimant logistics and relevant activities

* Administer, maintain, develop and implement policies and procedures of smart practices on the non-profit organizations infrastructure * Design and implement data models, logical database designs, and data access. * Manage the deployment, monitoring, maintenance, development, upgrade, and support of all computer systems, including; routers, switches, firewalls, servers, PCs, operating systems, hardware, software, and peripherals. * Consult with members and their roles to identify current operating procedures and to clarify program objectives * Write instructions for users describing installation and operating procedures