chris larson

Responsible for diagnosing, troubleshooting and repairing complex computer systems. Work with System Administrators, System Analysts, Application Programmers, Sequent/IBM and/or vendor design engineers to understand and define system problems. Confers with Sequent/IBM manufacturing, design engineering representatives and other resources to determine root cause of obscure failures. Designs test configurations that allow the duplication of customer problems. Develops and recommends solutions to system problems. Performs or coordinates on-site and/or remote software/hardware upgrades and/or installations. Write and update work instructions, technical bulletins and technical notes.

Installation of new machines. Reinstall machines to known levels as Service events corrupt systems over time. This includes installation of hardware, base operating systems, layered products, and potential third part products. Configuration of systems for the generic lab environment. This includes basic setup for lab network access, service user and group maintenance and kernel/system tuning to support Service needs. Maintain specific configurations to support unique Service event needs. Work with TSEs and call logs to determine all unique requirements of each Service event and them implement those requirements through specific machine configurations in the Service Lab. Work with engineering test groups to configure machines to support product evaluation. Help product service lab budgets. Work with Service Pms to forecast hardware to support new products. Work with WWTS and geographic CSCs to budget for additional hardware needs.

* Currently I'm working in Beaverton Oregon for IBM's Global Technology Services providing remote technical support for pSeries/ SAN support to IBM customers, IBM Business Partners and internal IBM. My team covers a larger number of products that include some of the following: * Fibre switches, Brocade and McData * Zoning issues, connectivity issues * Multiple host/hba types * Primarily AIX , but others as well Windows, Linux, VMware * Multipath driver support…SDD / RDAC / MPIO / PowerPath * Multiple storage devices * IBM's ESS (Shark), DS4000, DS6000, DS8000, fastT, Nseries (NetApp) plus EMC and HDS * Storage Virtualization Products * San Volume controller / San File system * Copy Services * Flashcopy

I work as a Solutions Advocate for several of IBM's premium clients. I provide support and act as a main point of contact or an Advocate for the customer within the support structure of IBM.