chris jones

it service management and e-collections analyst

About

I am a highly professional, efficient and organised individual currently providing service desk and e-resource support for Academics, Staff and Students at Durham University. I take a pride in my work, and satisfaction in the accuracy of the results. I am able to offer exceptional customer service skills, with considerable management experience within a highly demanding customer focused background in hospitality management. This experience has underpinned my ability to deliver a high quality IT service experience for my customers, helped enhance my personal development and cultivate long-term team building relationships. Combining my excellent customer service skills, strong technical knowledge and diagnostic analysis experience, I am now ready to pursue a new opportunity and look forward to bringing my former successes to your organisation.

Country

united kingdom

City

united kingdom

Industry

information technology and services

Skill

technical support, troubleshooting, networking, servers, microsoft office, windows 7, customer service, software installation, system administration, management, microsoft certified professional, operating systems, windows, windows server, active directory, team leadership, microsoft exchange, project management, information technology, computer hardware, it management, software documentation, group policy, network administration, blackberry enterprise server, windows xp, problem solving, desktop support, windows 8, windows 8.1, windows 10

Experience

technician

department for work and pensions (dwp)

2010-1 - 2010-1 · 1 mo

This was a temporary contract, despite the large number of components, the installation deadline requirements were successfully achieved

contractor

various short term contracts

2010-9 - 2011-5 · 9 mos

* Hands-on' exposure to hardware installation in large network infrastructure * Detailed identification of multiple server components and installation thereof * Installation deadline requirements surpassed * Business to business technical preparation for payroll yearend (Sage) * Ensuring customers system components are current with software requirements * Correction of any shortfalls in system compatibility * Escalation of issues as appropriate

it service management and e-collections analyst

durham university

2011-9 - Present · 15 yrs 1 mo

I am currently providing University staff and students with technical support via e-mail, telephone and in person. I particularly enjoy the variety of contact and meeting the challenge of listening to and diagnosing service users’ needs. In this role I have gained extensive experience of assisting with, support and maintenance of IT services and the ability to diagnose and resolve IT-related issues.

Education

teesside university

economics

1995-1 - 1998-1 · 3 yrs 1 mo

Financial Accounting * Financial decision making for management * Economics and the Business Environment * Management and Organisational behaviour * Human Resource Management * Marketing