chris huff

service delivery manager

About

Account Technical Performance Manager at Diebold

Country

united states

City

westland

Industry

financial services

Skill

customer service, financial analysis, financial reporting, microsoft excel, team leadership, team management, project management, six sigma, logical thinker, management, business analysis, leadership, vendor management, process improvement, analysis

Experience

team technical service lead

diebold nixdorf

1998-5 - 2006-5 · 8 yrs 1 mo

service delivery manager

diebold nixdorf

2016-1 - Present · 10 yrs 9 mos

In my current role as a Service Delivery Manager I manage 18 regional Bank relationships in Michigan. This includes all aspects of customer service including product fleet performance, contract creation, proposal and negotiation, Equipment file management, Invoice/billing management and dispute negotiation, collections, project management, software deployment management, managed services (Remote Software service value add) and day to day service request escalations and requests. (Varied and many)

account technical performance manager

diebold nixdorf

2010-1 - Present · 16 yrs 9 mos

As a Technical Performance Manager I am tasked with developing and implementing processes to improve uptime across our customer's fleet of ATMs. Knowledge of new technologies and legacy systems is also required. I process performenace reports and create Charts and reports for trending and in Lean Six Sigma project management.