chris hoover

* answered calls regarding Census and helped callers complete it online, by mail, or over phone * entered service requests (e.g. unlinked dwelling follow-ups, technical inquiries, provision of Secure Access Code, etc.) * disconnected, boxed, and took inventory of equipment toward the end of the collection period

entered information from scanned documents into FileMaker Pro, a database application - requested clarification from supervisors when the information in the documents was unclear

Scanned and counted products, and inputted data into BusinessVision (accounting software) to help new store owners establish an inventory system - Ensured inventory database contained all of the necessary information for each product

* Supported Director by managing calendar and monitoring emails through Outlook * preparing and organizing meeting materials * booking boardrooms and ensuring they have the necessary audio-visual equipment * printing, photocopying, and binding documents as required * coordinating the weekly provision of input into divisional activity tracking report * Created a draft Record of Decisions (ROD) for a meeting using Word * Coordinated with DG’s Office to submit documents for translation * Revised various documents * Prepared a chart on a display board for project planning purposes * Prepared draft email communications * Information Management * shared file transitory document clean-up, under the direction of Senior Advisor

* Supported Director by managing calendar and monitoring of emails through Outlook * preparing and organizing meeting materials using a Bring Forward (BF) system * updating employee-related documents such as training log and availability calendar * printing, photocopying, and faxing documents as required - Replaced administrative staff of two Directors General as required - Took minutes for a meeting and created the final document using Word - Coordinated employee training sessions for a two-week period by drafting a statement of work for the trainer and scheduling the sessions using a general mailbox and calendar in Outlook - Contributed to a branch-wide corporate planning process by seeking input from managers concerning their groups’ key activities and the corresponding goals and risk mitigation strategies * outlining the linkage between the activities provided and broader branch-wide goals * and entering data into pre-populated tables in Word

* Replaced Director General’s administrative staff as required * Printed, photocopied, and faxed documents as required * Member of a work team mandated to develop a business case for telephone interpretation service, which involved revising the service’s logic model to better reflect linkages between its inputs, activities, and expected outcomes; creating performance measures for improved measurement of the service’s outcomes; developing an assessment framework, which outlined the plan for assessing the service; and developing a risk management plan * Participated in project management process by helping develop a project charter * Contributed to working group tasked to develop, in Word, a branch-wide orientation guide for new employees, in support of the department’s “Recruitment and Renewal” priority * Updated and validated data related to In-Person Points of Service Strategy (approximately 631 sites across Canada), using Excel

Conducted public opinion research by calling and interviewing individuals, usually on behalf of public sector organizations - Recruited individuals by phone to attend focus groups

Contacted people on behalf of various organizations and encouraged them to provide monetary support - Encouraged one-time donors to become monthly contributors

* Tracked the payment of invoices received, which entailed: * getting them signed by a manager with the appropriate authority * ensuring they contained the necessary information (for example, funds commitment numbers and financial coding), often by corresponding with financial management advisors * when necessary, placing requests to get commitments increased so that there are enough funds to pay the invoices * sending invoices to Accounts Payable team for payment

Received High Honours on undergraduate degree.

Studies in program evaluation have increased my familiarity with the process of creating an evaluation strategy and a logic model.