Chris Conrad

Chief Administrative Officer (CAO) @ JPMorganChase

About

I’m a people-first leader at JPMorganChase with experience across risk management, agile development, customer experience, and large-scale program execution. I focus on helping teams deliver strong outcomes through sound processes and practical innovation. My goal is always the same: bring clarity, remove friction, and create environments where talented people can do their best work. I’m energized by developing future leaders and introducing technology — especially AI — that makes everyday work simpler and more fulfilling. I’m proud to help build a culture where colleagues grow their skills, support one another, and deliver for customers with excellence and integrity.

Country

United States

City

Wilmington

Industry

Banking

Skill

Credit Risk Management, Credit Cards, Program Management, Process Automation, Product Operations, Customer Experience, Risk Management, Platform Modernization, Debt Collection, Credit Card Fraud Prevention, Predictive Modeling, Marketing Analytics, P&L Management, Client Relations, Regulatory Compliance, Employee experience

Experience

Chief Administrative Officer (CAO)

JPMorganChase

2014-7 - Present · 12 yrs 3 mos

Wilmington, DE

Lead horizontal governance functions for Card and Connected Commerce businesses. Provide general management for card authorizations and core processing platforms Partner with Technology leaders to modernize core platforms. Lead automation, AI adoption and business efficiency projects. Serve as the location lead for the Wilmington Corporate Center.

Managing Director Regulatory Affairs

JPMorganChase

2012-5 - 2014-6 · 2 yrs 2 mos

Wilmington, DE

Regulatory & Control Initiatives including Add-On Products and TCPA with accountability to resolve outstanding control items and liaison with Federal agencies. Significant direct interaction with Federal Regulatory agencies including the CFPB and OCC.

General Manager Amazon Co-Brand

JPMorganChase

2007-11 - 2012-4 · 4 yrs 6 mos

Wilmington, DE

Head of the Amazon Co-Brand Credit Card Program with accountability for the overall P&L, marketing strategies, contract negotiation and client management.

Managing Director Decision Sciences

JPMorganChase

2004-8 - 2007-10 · 3 yrs 3 mos

Wilmington, DE

Head of Decision Sciences in Chase Card Services with responsibilities including predictive modeling and data analysis. Led teams of statisticians and business analysts.

Executive Director Customer Security

JPMorganChase

1997-7 - 2004-7 · 7 yrs 1 mo

Wilmington, Delaware

Head of Customer Fraud & Security for credit card including fraud prevention and detection strategies. Deployed first neural network, first fraud workstation, fraud IVR and automation routines. Role was with Bank One, acquired by JPMorgan Chase in 2004.

Vice President Credit Risk Management

JPMorganChase

1994-7 - 1997-6 · 3 yrs

Wilmington, DE

Led credit card risk management team focused on authorizations and credit line strategies. Responsible for the associated analytics, testing, recommendation and deployment of risk rules. Role was with First USA Bank acquired by Bank One in 1997.

Associate Collections Management

JPMorganChase

1992-6 - 1994-6 · 2 yrs 1 mo

Wilmington, DE

Risk management analyst focused on credit card collections strategies and operational efficiency. Developed first optimization model for collector scheduling and calling campaigns. Worked closely with Collections operations on automated dialer practices and queue strategies. Role was with First USA Bank later acquired by Bank One.