chris butterworth

Delighted to be back in the Web Self Service/ Knowledge/ EMail Management market. Its a great time to be in this space working with a great team and a software provider who operates with integrity.

I am responsible for some of the key accounts for Reevoo. Our ratings and reviews services help retailers and manufacturers increase sales and customer satisfaction by leveraging the power of recommendation. Our unique model and trusted consumer brand set us apart from the social commerce software vendors: We proactively collect reviews from real buyers. We aggregate these reviews and share them among all of our clients. We syndicate review content to online publishers and retailers and to Reevoo.com, our shopping comparison and buyer advice website. We build trust with our ReevooMark™ ‘voice of the buyer’ brand.

PowerReviews: The Complete Shopping Research Engine Customer Reviews are an integral part of shopping research today. 70% of online shoppers actively seek out customer reviews before they buy. 92% of shoppers find customer reviews “extremely helpful” or “very helpful” in making informed purchase decisions. Customer Reviews have become a key resource for shoppers to make the final decision with enough confidence to complete the transaction. PowerReviews was founded on the principle that customer reviews can have a much greater impact on shoppers and the retailers that serve them — customer reviews can be the “engine” for a complete, trusted shopping research experience.

ATG makes the Web marketing and e-commerce software and delivers the on demand e-commerce hosting solutions that the world's top brands use to power their leading-edge e-commerce Web sites; attract prospects; convert them to buyers; and offer stellar ongoing customer care. Together, these capabilities comprise a complete set of commerce Internet solutions for business and help our customers create a satisfied, loyal, and profitable online customer base. In the 2006 Forrester Wave™: Commerce Platforms report, Forrester Research ranked ATG's B2C e-commerce software suite as the #1 current offering. Gartner, Inc. also placed ATG high in the Leader Quadrant in its Q4 2006 E-Commerce Magic Quadrant report. ATG e-commerce software powers more of the top 500 Internet retailers than any other vendor.

Genesys is a leading provider of multi-channel customer experience and contact centre solutions. With over 3,500 customers in 80 countries, and revenue growth from $550m to $900m in the last two years, Genesys orchestrates more than 100 million customer interactions every day across the contact centre and back office. Genesys helps customers power optimal customer experiences that deliver consistent, seamless and personalised experiences across all touchpoints, channels and interactions. Chris sold the first Genesys UK Cloud deal in October 2014.

RightAnswers provides Knowledge Management Solutions and services for the Enterprise. Upland Software deliver Enterprise-wide Content Enablement via our technologies in Digital Engagement, Workforce Automation & Project & IT Management throughout Europe, Africa, the Middle East, India and Asia Pacific.

Transversal utilises the power of PRESCIENCE™ to provide the most complete enterprise knowledge cloud platform. PRESCIENCE understands what people search for, makes it simple and easy for them to find help, and anticipates what they will need next. Our modern approach to knowledge gives our customers the power to connect people with simple and intuitive solutions. Benefits are available to every industry of any size and include: Web Self Service Enable your customers to quickly and easily find the right answers the first time - using any device. Contact Center Efficiency Maximise agent productivity with a knowledge solution that fully leverages your CRM information. Elevating the Employee Intranet Improve employee engagement and increase business performance with knowledge solutions for the enterprise. Transversal is the future of intelligent customer experience - Enterprise Knowledge reimagined.

The ResponseTek Listening Platform™ is your end-to-end customer experience management solution. Scaling to meet the needs of your enterprise, the Listening Platform delivers transactional customer experience insights that are actionable and linked to specific customers and employees. This equips companies to take the action required to save at-risk customers and improve overall customer experience. ResponseTek identifies how well your company’s products and services are being received by customers through establishing listening points across customer touchpoints. This allows companies to collect rich insights in a form that is both convenient for customers and cost effective for companies. ResponseTek specialises in matching the type of survey to the interaction channel, ensuring an intuitive way for customers to leave feedback while maximising response rates. When it comes to SMS surveys, ResponseTek is the industry leader with successful programs running around the world and response rates up to 45%.