Chris Anderson

Experienced customer-facing Technical Manager in the LED lighting industry. Skilled in site rectifications management, budget control, project management, and introducing new LED lighting products to the market. Committed to delivering exceptional customer experiences and contributing to the growth and success of an innovative LED lighting manufacturer. Customer-Facing Technical Manager Ansell Lighting Expertly manage site rectifications, ensuring timely resolution while adhering to project timelines and budgets. Control budgets and optimise resource allocation to drive cost-efficiency in project execution. Foster strong customer relationships by understanding their needs, providing technical guidance, and addressing challenges. Successfully launch new LED lighting products through market research, trend analysis, and customer needs identification. Collaborate with cross-functional teams to drive innovation and align new products with market demands. Conduct product demonstrations, deliver presentations, and provide technical training to enhance customer understanding. Stay updated on industry trends and regulations to ensure compliance and provide expert guidance. Key Skills: Project Management Budget Control Site Rectifications Customer Relationship Management Market Research and Analysis New Product Introduction Technical Training and Presentations Cross-Functional Collaboration Innovation and Problem Solving LED Lighting Solutions Passionate about driving successful LED lighting projects, optimising operations, and creating lasting customer relationships.

• Coordinates all Technical and Quality cases within the UK. • Assisting and supporting customers with more difficult technical issues requiring a greater level of personalised care in greater length. • Head of training for the UK’s team to improve knowledge and expertise within the company. Onboarded and trained all new team members to bring their skills up to the required standards. • Conducts site visits to fault find, communicating effectively with the customer and colleagues to ensure a solution can always be met. • With strong communication and teamwork skills, working very closely with colleagues from around the world identifying potential quality issues. • Hands-on electrically testing faulty products to find the root of the failure. • Reports and monitors all quality issues within the UK with the use of SAP, Excel and Outlook to establish strong company reporting. • Ledvance’s representative at the Lighting Industry Association meetings, able to communicate and work with the board members regarding lighting issues within the UK.

Employed as an Electrician, responsible for the electrical installation of different variants of the Portakabin product, to meet the customers particular needs. Working within demanding timescales and budget restraints, ensuring that the Portakabin product is delivered to the customer on time and meets the customers requirements, enhancing the excellent reputation of Portakabin. Supervising and coaching apprentices, making sure all work is carried out in a safe environment and meet the highest standards of workmanship. Operating within multi-trade teams, reacting to emergency and routine call outs always with professional demeanor.

Promoted to Shift Manager, responsible for operating in challenging environments including supporting the Police at the NATO Summit in 2014 and operations in Afghanistan and Iraq. Planned developed and reviewed performance of personnel, prioritising workloads. Successfully operated as a Team Manager within a multi-national bomb disposal team tasked with the removal of WW2 munitions from an entire Papua New Guinea village - completed all tasks within demanding timescales and significantly improved the lives of the local population and enhanced the reputation of the British Army. Proactive with Health and Safety, taking lead in supervising and planning engineering duties (bridge building and demolitions) identifying potential problems before they arise on site. Planned and delivered a large scale 7-day training exercise for 50 soldiers to assess soldiers for pro- motion, liaised with external agencies and effectively completed event lists, risk assessments and implemented an Emergency Action Plan. Accurately recording and maintaining all internal records using Microsoft Word and Excel. Managed a variety of engineering tasks on operations around the world, which includes constructing scaffold structures, executing large bridge builds and directing the wire installation of demolitions. Responsible for the maintenance and operational compliance of a M3 Amphibious Engineer Vehicle (value £1m). Operated as a part of the Royal Engineers Search Team Scribe – accurately ensured all tasks were correctly documented in accordance with Police records. Responsible for maintaining all stores and ensured operational procedures met agreed standards. Effectively managed timescales and workloads to deliver quality results within challenging and changing environments.

Responsible for working in a team environment and completed varied engineering tasks. Took responsibility for ensuring that essential electrical installations were completed in -line with operational procedures and took ownership of field electrical generators during training exercises. Operated as a mentor and coach to junior team members. Successfully completed the promotional course to Technical Team Supervisor