Chow Mun Yee

• Support sales management and operations through performance tracking, reporting and analysis •Developed and implemented sales KPI frameworks, incentive programs, and sales management plans to enhance team performance • Monitor sales KPIs, targets and pipeline performance, providing regular insights to management • Coordinated system optimization projects and system migration initiative, ensuring smooth adoption and integration

• Provided operational and administrative support to SME Sales Team • Developed and implemented performance-driven incentive and customer rebate scheme to enhance sales productivity • Evaluated program effectiveness and recommended adjustments to optimize results •Supported sales activities through data tracking and performance follow-up • Coordinated between sales, operations and customer service team to resolve customer issues

• Rotate across multiple departments to gain end-to-end exposure to courier operation OPERATION DEPARTMENT • Exposure to network planning and last mile operations • Planned and optimized delivery routes to reduce operational costs and improve resource utilization •Coordinated holiday and peak period resource planning to maintain smooth operation • Supported daily coordination and process executive CORPORTAE PLANNING DEPARTMENT • Tracked daily business performance and operational KPIs, ensuring timely visibility of isuues • Coordinated internal projects involving multiple departments to ensure timely executive and alignment • Supported project execution by aligning timelines, responsibilities and follow-up actions.

• Completed internship and Final Year Project(FYP) collaboration with the company • Gained exposure to last mile operations, delivery process, warehouse operation, order fulfillment services, international operation and business development. • Worked with internal teams to understand courier network and service workflows

• Manage direct sales activities and customer engagement • Developed strong communication and persuasion skills through face-to-face sales • Achieved sales targets while maintaining customer satisfaction • Build discipline in target tracking and performance-driven work environment