Chong CheeYing

● Supporting Salesforce CRM implementation projects across multiple enterprise clients, focusing on requirements analysis, Salesforce configuration, and system deployment support. ● Worked closely with business stakeholders to gather, analyse, and validate business requirements for Salesforce Sales Cloud and Service Cloud implementations. ● Configured Salesforce CRM including user setup, roles, profiles, and basic system administration settings. ● Facilitated requirement workshops and stakeholder discussions to ensure accurate understanding of business needs. ● Coordinated System Integration Testing (SIT) and User Acceptance Testing (UAT) to validate system functionality. ● Managed deployment activities using Salesforce Change Sets to migrate configurations from Sandbox to Production environments. ● Provided end-user training and system walkthroughs to ensure successful user adoption of Salesforce solutions. ● Project Experience: AIG Malaysia, Sarawak Energy Berhad (SEB) o AIG Malaysia: Salesforce CRM Implementation - Supported the replacement of the client's legacy CRM system with Salesforce Sales Cloud and Service Cloud. - Assisted with Salesforce configuration, requirements documentation, and stakeholder coordination. - Delivered user training sessions covering Salesforce features, workflows, and usage best practices. o Sarawak Energy Berhad (SEB) - Salesforce Enhanced Chat Upgrade - Assisted in upgrading SEB’s legacy chatbot system to Salesforce Enhanced Chat. - Prepared and deployed configuration changes using Change Sets. - Supported the configuration and update of chatbot dialogue flows to improve customer interaction capabilities

● Communicated and understood customer requirements background and helped customers to build on their Office Automation (OA) flows. ● Organized requirement survey and meetings with customers to confirm the requirements are agreed and accurate. ● Project involvement: SciGen OA Project and Shanghai Tunnel Engineering Co (Singapore) OA Project o SciGen OA Project: Build the workflows in the system according to customer’s provided the workflows step. Tested the workflows and delivered it on Dec 2024. o Shanghai Tunnel Engineering Co (Singapore) OA Project: Conducted meetings with customers to get their requirements for the upcoming phase of the project. Build new workflows for customers and import the data to the system to help customers to keep track of their records.

As a Business Analyst for Convergent Billing System (CBS), the responsibility of Business Analyst is getting to know the customer requirements background and align with Software Engineer to come out with feasible solution and achieve a mutually agreement. This process is mainly handled in requirement survey to make sure the transferred requirements is agreed and accurate. Business Trip to Kenya (Oct 2023 - Jan 2024) Assigned to work and assist Safaricom (largest telecommunication provider in Kenya) Client on their upgraded CBS system and Enterprise Business Unit (EBU) solutions. Jobscope 1. To understand customers' requirements background. 2. Provide feasibles solutions to customers. 3. Requirements survey. 4. Deliver and get customers' sign off for the written Function Requirement Specification documents. 5. Assists customers on doing testing. Adhoc Task - Project Management 1. Follow up and record the status of the tasks of the team, encourage team to complete the tasks within the timeline. 2. Meeting minutes are recorded and taken. 3. Daily task reporting for the team.

As an Application Support Engineer for Store Technology in Watsons Malaysia, my responsibilities are listed as below: ● Work closely with Malaysia Watsons' stores to solve their system issues ● Involved myself in Project Management in Watsons IT ● Handle Malaysia's Watsons Stocktake System project ● Use SQL to query the data of the stores ● Understand the usage of Soap API ● Work closely with end users and HK Watson's developer team in all change request ● Maintains the stability of the file sending and receiving platform of Watsons Malysia ● Gather change requirements, documenting system requirement definition, testing and implementation ● Perform internal testing to new system and prepare documentation of the system ● Remote to Watsons' stores PC to investigate the issue and root cause One of the Biggest Achievements I had in Watsons Malaysia is the Stocktake System Go-Live for all the Retail Stores in Malaysia. From gathering the end users' requirements, communicating with different parties, testing, piloting the system and finally after 7 months, the system is stable and deploy to all the stores of Watsons Malaysia.

As a Mobile / Desktop Application Developer in Ciro Solution, the responsibilities are listed as below: ● Developed mobile application by using Java and Objective C languages ● Developed desktop application including by using ReactJS (Typescript) ● Developed a web view which including UI and logic flows by using ReactJS (Typescript) ● Understand the usage of RESTful API ● Agile methodology is practiced in the development ● Meeting with stakeholders to ensure what is the requirements of the project ● Learned how to create the test cases to cover the logic flows of the function of the projects ● Did maintenance to plugin / library ● Practiced good coding structure The achievements that I have achieved during the time in Ciro: Web Development, Kuala Lumpur March 2020 — September 2020 There are two web developments done by me and these are only opened for the in house developers to use it. 1. Decode Error Message ● decode the error messages to get the original code error position 2. Texture Packer Service ● designed the entire UI of the webpage ● to serve a service of combining all the images so it can save the space of one project Developed Social Plugin, Kuala Lumpur July 2019 — February 2020 Involved in the development of social plugin for the products of Ciro Solution. From this involvement, it has brought a lot benefits to Ciro Solution :- ● growth in the business and brought in more profits ● attractive UI and good UX brought many new customers PG Application, Kuala Lumpur October 2018 — June 2019 Within these 6 months, me and my team members had been working on the new applications for different platforms which are Android OS, iOS and Electron (Windows OS and Mac OS). This application has helped the users to add the operators easily by scanning operators' QR code. With different operators added in, users can easily switch from Operator A to Operator B easily without wasting any time.