Chong C.

Lead the strategic direction and digital transformation of technology across three academic divisions, aligning IT vision with institutional goals. Partner closely with the Executive Leadership Team and Board to drive innovation, governance, and operational excellence. Key Achievements: - Spearheaded enterprise digital transformation—unifying Finance Payment systems, HR, Admission, and CRM. - Established robust data governance and cybersecurity frameworks aligned with PDPA and CPE standards. - Championed automation of business workflows and analytics dashboards to improve cross-department collaboration and transparency. - Served as technology advisor to Board committees on infrastructure modernization, risk management, and long-term IT capital investment. - Built a culture of digital literacy and AI adoption across academic and administrative teams.

Oversaw regional IT strategy, governance, and innovation across multiple subsidiaries in manufacturing and automotive retail sectors. Reported to Group CEO and advised the board on technology investment and risk mitigation. Key Achievements: - Developed 5-year IT strategic roadmap supporting business expansion and digital supply chain integration. - Evaluate ERP implementation that streamlined financial consolidation and reporting across subsidiaries. - Instituted enterprise cybersecurity standards and risk reporting framework for executive review. - Directed multi-country infrastructure modernization, reducing operational downtime.

Defined and executed enterprise IT vision with strong focus on educational technology, data analytics, and student information systems for SEAMEO (Southeast Asian Ministers of Education Organization) Key Achievements: - Guided digital transformation from on-premise to hybrid cloud environment. - Developed the next generation Admission, Courses and Examination System. - Introduced student analytics dashboards improving learning outcomes and retention. - Mentored IT members and established governance committee for technology alignment with pedagogy and mission.

The Group Head (IT and Library Services) role is to build on the strengths of the Centre’s information landscape, forge a strategic direction for the Centre in the 21st Century education, and enhance service excellence in support of the teaching and research of the Centre’s mission. As the Group Head for RELC Information Technology and Library Department, I played a critical role in advancing the Centre’s mission by supporting RELC scholarship programme and courses, providing excellence in educational activities and enhancing systems to improve the efficiency and effective communication across all operational and academic division. In this role, I will bridge in the transformative possibilities that information and technology brings to the Centre as well as deep respect for the traditional roles of the library and academic functions. I will not only support stable, seamless access to library resources and services, but will also have the opportunity to explore and develop new technologies in the areas of e-book discoverability, multimedia content, and integration of library systems with other systems to support and enhance learning and research. Above all, the Group Head will sustain and enhance connections among research group, students, operational staff and ITLS and develop a distinctive strengths of an integrated library and technology department in RELC. Projects - Participate in Strategic Planning Committee for RELC 10th Five Year Blueprint - EXCO Member - Revamp Library Management System to allow online registration and eBooks services etc - Migrate common IT infrastructure to a HyperConvegence system using Nutanix - Transformation of classroom setup using Smart technology - Transformation of Digital Signage to a more informative solution to the centre - Spearhead PDPA readiness for the department by reviewing the procedures and conduct users training

The IT Manager (Head of IT Department) managing the IT operation for SEAMEO RELC such as Learning Management System (LMS), Property Management System (Epitome), Integrated Course and Education Admission Management System, SharePoint (KM) and its common infrastructure. I also reviewed and formulated a 5-years IT Development Roadmap as part of its overall strategy to provide resident and non-resident course participants with improved IT facilities and resources. I have created new IT positions to enhance the current team’s capability in their service and administrative of the new IT systems and IT infrastructure supporting RELC business. Roles & Responsibility - EXCO Member - Reviewed and formulated a 5-years IT Roadmap as part of its overall strategy to provide resident and non-resident course participants with improved IT facilities and resources. - Overall management of IT application, infrastructure, and Hotel systems - Manage and handle overall IT budgets, strategies, and roadmaps - Establish policies and procedures, standards - Influence and work with different business stakeholders such as various Head of Departments - Oversees daily operations, security/compliance, processes and improvements - Establish and involve in Business Continuity Management - Project Management of new Student and administration System, SharePoint migration, HR system and Learning Management System (LMS) - Implemented Zero Client for RELC Labs and Classroom to reduce operation cost - Tender, evaluate and implement the Relocation and maintenance of RELC Data Centre - Tender, evaluate and implement the RELC Seminar Workflow System on SharePoint 2010 - Develop the IT roadmap towards Hybrid Cloud Data Centre and IT services - Implement Cloud-based backup and disaster recovery service to centre - Implemented ePayment mode for RELC IT Systems - Manage and control actual expenses to ensure healthy P&L for the Department - Implementation of ITIL for RELC IT Systems

Management of the Central Backup System on a LAN less backup strategy and the management of the Storage Area Network for DOS. - Security Audit, Documentation Audit and Networking management. Plan, organize and co-ordinate technical services and activities for major roll-outs. - Design and review infrastructure plans, configuration of project implementation according to the operation standard procedure (SOP). - Capacity planning and Business Continuity planning. - Preparation of Tenders, ITQ & RFQ for projects. - Evaluation of vendors on the awarding projects and project management of "sensitive" projects. - Implementation of Desktop and Laptop backup for 400 users using Symantec Netbackup Desktop agent for users to backup critical local files on real time to the backup server. - Conduct annual security briefing for users and implementation of TrueCrypt backup for encryption of “sensitive” files for users.

Possess of working knowledge in ERP concepts. - Support Users on ERP, Infrastructure and desktop applications. - Support management reporting requirements. - Implement and monitor UNIX and SAN. - Maintain all IT equipment and upkeep maintenance contracts and inventory list. - Keep operational documentation up to date. - Ensure backup and restoration procedures are strictly followed. - Establish expectation levels and monitor user satisfaction. - Provide regional second level support on the infrastructure and systems. - Manage outsource vendors for windows systems administration by Data#3 and desktop operation by Frontier Force Pte Ltd. - Ensure smooth IT backroom operations and policy compliance - Lead strategic IT projects implementation - Review IT Policy and Audit - Budget and KPI management

- Capacity planning of disk space, memory resources, CPU processes and buffer caches for Test and Production Systems. - Recommend and implement consolidation of SAS applications for Department of Statistics. - Design, implement and support Storage Area Network implementation. - Conduct periodic security review on all Systems & Networks. - Recommend and implemented backup strategy for Production Systems @ Government Data Centre. - Recommend and implement system high-availability strategy for SAS application for Department of Statistics. - Conduct yearly Disaster Recovery Exercise for Department of Statistics. - Conducted review system documentation & standard operation procedure. - Manage systems patch updates and security rolls out patches. - Manage and roll out the system commission.

Installation and setting up ACT Networks and Presticom Product (www.acti.com) under WAN environment (Data/Voice over Frame Relay ) - Configuration of XYPLEX Bridge and Router (www.xyplex.com), RND IP Switches & Router (www.rndnetworks.com) NBASE Switches (www.nbase.com), RDC wireless LAN (www.rdccom.com) and 3COM Stackable Switches (www.3com.com) - Configuration of Optiva Remote Access Server (www.kastenchase.com). - Installation and configuration of ISDN terminal adapter (CHASE RESEARCH). - Installation and configuration of Eicon Software and Card (www.eicon.com) - Installation of Microsoft SNA Server and Eicon Interconnect Server. - Creating LU and PU under EICON Access software in SNA environment. - Installation of EICON OSI Gateway under Unix SCO for connection to X.25. Perform X25 traces and monitor Packets lost.Installation of Hummingbird and Reflection Software for access to HP9000. - Setting up Window NT Server 4 and Microsoft SNA Server Ver 4.Configuration of Eicon Wan Card for X25 connection to IBM 3270 Host in Japan (QLLC ) Configuration of EICON Aviva Emulation to emulate 3270 Display and Printer sessions. Create SNA User accounts under User Manager for Domain.