Chloe Starr

Serve as the primary point of contact for roughly 35 personal injury law firm accounts representing over $2M in ARR at Supio, an industry leader bringing AI to the legal space. Act as a trusted advisor to stakeholders at all levels - from paralegals and case managers to managing partners and COOs - ensuring clients achieve maximum value from Supio's AI-powered platform. Drive customer onboarding and implementation by creating customized success plans tailored to each firm's workflows, accelerating time-to-value and removing barriers to product adoption across pre-litigation through trial preparation use cases. Leverage data insights, behavioral analytics, and a consultative approach to monitor customer health metrics, identify at-risk accounts, and proactively surface expansion opportunities aligned with each firm's strategic goals. Collaborate cross-functionally with Sales, Product, Support, and Engineering to translate customer feedback into actionable product insights, advocate for client needs, and inform roadmap decisions that enhance the overall user experience. Conduct regular business reviews and strategic planning sessions to deepen relationships, reinforce long-term value, and present business cases for renewals and upsells focused on customer transformation. Build and maintain internal documentation and customer-facing resources to enable scalable onboarding and ongoing education, contributing to team-wide knowledge sharing and process optimization. Champion AI-first solutions by guiding clients on how to leverage Supio's document intelligence capabilities to compress case preparation timelines, uncover deeper insights in medical records, and strengthen settlement outcomes.

Promoted to Senior Client Success Manager to lead strategic initiatives focused on improving client retention, team performance, and product adoption across all accounts. Additional responsibilities include onboarding and mentoring new Client Success team members, developing a comprehensive internal playbook, and leading the creation of a scalable knowledge base in Zendesk. This resource features detailed documentation and client-facing video tutorials spanning four distinct product solutions. Engaged in product development planning for a new solution, contributing customer insights to inform roadmap decisions and enhance overall user experience. In 2024, achieved a 9% increase in monthly recurring revenue (MRR) through effective customer renewal strategies and referral initiatives, contributing to sustainable growth. Drove over $85,000 in non-recurring revenue via solution-based upselling and additional hardware/product orders tailored to evolving customer needs in 2024. Maintained a churn rate below 1% by delivering consistent value, fostering strong client relationships, and ensuring successful product adoption.

Oversee and grow 240+ client accounts at a startup delivering workplace safety hardware and SaaS platforms to hospitality and education industries. Build loyalty to ensure long-term client retention by presenting product information, addressing customer issues with a focus on upsells, new product adoption and renewals. Manage the product and SaaS implementation at sites throughout North America; accounts directly managed have a recurring annual revenue over $800k. In 2023, increased expansion monthly recurring revenue (MRR) by 27% by launching the company’s first customer renewal lifecycle program and leveraging referral-driven growth. Maintained a churn rate below 1% by proactively supporting customers, driving adoption, and reinforcing long-term value. Organize meetings with different internal parties to identify and mitigate blockers through analysis of trends in customer behavior to continually enhance the user experience. Leverage technical expertise to act as an advisor to our clients. Developed a comprehensive knowledge base for internal documentation and customer-facing resources. Established key performance indicators (KPIs) for the Client Success team. Utilize a variety of tools for tracking and monitoring activity on all accounts, systems used: ZenDesk, Salesforce, HubSpot, Smartsheet, and QuickBooks. Developed, advocated for, and implemented the first ever maternity leave policy at the company, which 4 of 26 employees got to benefit from in the first year of the policy!

Responsible for all aspects for the operation of the S-Corporation business, including bookkeeping, accounting, marketing, negotiation, vendor management, data analysis and the successful execution of projects from ideation to implementation. Timeline management of transactions for both buyers and sellers. In 2021, generated over $800,000 in gross commission income for the business and assisted 18 buyers and 11 sellers get under contract and close on their homes. Managed sales in excess of $28 million. A trustworthy and results-driven consultant, who provided guidance to sellers and buyers to assist in marketing and purchasing property for the right price under the most favorable terms. Ability to understand and explain market conditions, prices, mortgages, legal requirements, and related matters, ensuring a fair and honest dealing. Innovated and built the business by optimizing resources, introducing tools, and improving reporting to further improve team engagement and efficiency when collaborating with clients, team members and business partners. Developed and implemented creative action plans to drive short- and long-term goals (both business focused and customer related, by determining client’s needs and financial abilities to propose solutions that work for them), continually aiming to grow the business. Used innovative solutions to quickly adapt, react, and pivot in a fast-paced market. Built and maintained client relationships, through a results-driven approach with trust as a priority to gain referrals and maintain repeat customers.

Advanced within the Grand Hyatt to Manager of Events responsible for budgeting, planning, forecasting, designing, delivery and follow up. Large event planning expert managing multiple tasks to ensure quality delivery of corporate and private events in a high-energy, fast-paced environment. Produced over 127 high quality events in 2019 that generated predictable revenue of over $800,000 for the Hyatt properties. From contracted revenue to actual revenue, achieved a 42% increase in sales revenue. Created and organized the event planning process through multiple systems leading to the success of countless weddings, social events, formal meetings, corporate events, and city-wide conventions, hosting anywhere from 20 – 500 guests at a time. Produced results through effective communication amongst teams using SaaS comparable systems, i.e. Envision Sales and Event Management Systems, to relay requirements and coordinate services across departments. Responsible for accurate forecasting using IBM Cognos Reports to meet and manage budget. Collaborated efficiently with the different service departments such as food and beverage, sales, front of house teams, security, marketing, audio visual, and billing to create a consistent “one-face to the customer” experience for our customers. This was the backbone for our continued success and allowed our team to consistently deliver valuable results. Resolved space and design questions using software tools that helped clients envision their event from start to finish, through this gave them the ability to communicate specific needs and effectively meet their expectations. Solved emergent issues and showed exceptional problem-solving skills during program delivery with confidence, calm, and focused attention thereby providing the event “glue” to keep everything running as planned. In 2019, received 29 surveys back with a 96.6% satisfaction with the planning phase (average score is 82.4%) and 100% likelihood to recommend the Hotel.

First point of contact with clients to discuss event scope, concept and feasibility. Skills include brainstorming with clients to envision and create memorable events with lasting impact designed to meet the expectations and goals of the customer. Develop event concept based on customer requirements, create materials list and budget, hire vendor support and coordinate services among internal company providers. Provided ideas, guidance and design expertise to move clients’ ideas to fruition within budget and schedule. Provide event management during execution to ensure smooth and professional delivery to fulfill the customer’s needs and create lasting relationships for client retention and future business. Responsible for communicating client requirements to internal departments, scheduling, problem solving and managing customer expectations.

To assist multiple Event Managers in the organization of all events, delivering continuous support to our internal teams and managing our customer success. The stepping stone to further my experience in Event Management. Cross-functional collaboration with internal teams able to coordinate multiple work streams to meet company and personal goals for strong customer satisfaction and targeted revenue goals. Converted leads to opportunities through Hyatt’s proprietary customer relationship management (CRM) system, Envision, comparable to Salesforce.

Responsible for the guest registration process and communication of hotel services and promotions. Being the first impression of the Hotel, providing excellent customer service and effectively managing the expectations of guests. Perform quickly and efficiently to complete all daily tasks in a timely manner. Demonstrate leadership skills to resolve conflict. Create relations with clients and colleagues, alike, to accommodate the requests of guests and give further feedback to the proper departments to ensure the success of the Hotel.

To delegate and manage tasks to employee's for maximum efficiency and to maintain the facility to the highest standards. To openly communicate with all staff members to ensure the safety of our customers while providing the best experience possible. To restock and maintain the bar, working with bar staff to create a positive, safe environment. To perform opening and closing duties for smooth operation of the project.

Implement store merchandising and promotions to maximize traffic and sales. Manage and achieve monthly sales goals. Drive sales through promoting, scheduling, and managing in-store events to increase sales. Monitor the sales staff’s effectiveness. Provide excellent customer service by phone and in person through clear communications, transaction efficiency, and an amicable demeanor. Foster customer partnerships through sharing stories, signing up for email updates, participating in promotions, community outreach and goodwill, in order to spread brand awareness and increase sales. Conduct outreach via networking and research and with local/area businesses, community organizations, giving partners, etc., in order to increase rentals, large-volume and corporate sales, and giving partnership opportunities. Train and develop store staff to reach their highest potential. Ensure customer service standards that reflect the glassybaby brand. Handle scheduling and staffing needs. Set clear expectations for employee behavior and maintain consistency with rules and policies. Accountability for budgeted labor hours. Implement store processes to ensure maximum efficiency and effectiveness. Maintain appropriate inventory levels on product and supplies. Ensure merchandising, maintenance, cleaning and general store upkeep are held to the glassybaby standard.

Helped with day-to-day operations and managing their day effectively. Taking care of many household duties, including finances. Planning and organizing all trips and itineraries.

To provide a secure, loving, nurturing and inspiring environment for the children to develop emotionally and physically.

Officiate at sporting events, games, or competitions, to maintain standards of play and to ensure that game rules are observed. To help and work with the teams to accommodate their needs while in the facility.

Responsible for stocking and arranging boxed sample cosmetic products to be distributed nationwide. Employees must be able to perform hard labor tasks, as well as some managerial tasks. Exercised how to solve problems and coordinated coworkers to improve proficiency in carrying out tasks.

Major in International Studies with a professional concentration in International Business and a geographic concentration in Europe. Minor in Business Administration and Spanish.