Chloe Childs

Represents Polar Beverages at events, festivals, and various locations to promote brand awareness and engage with consumers. Responsible for setting up and tearing down branded displays, driving engagement, and creating interactive brand experiences. Engages with the public to communicate product information, share the brand story, and build lasting impressions. Maintains product knowledge and ensures all brand standards are upheld. Collects consumer feedback and event data for marketing research. Requires frequent travel and logistical planning.

Coordinated the sales of premium upgrade tickets, ensuring an enhanced guest experience by demonstrating an exceptional understanding of ticketing, seating arrangements, and venue layout. Generated approximately $20,000 in ticket sales, significantly contributing to the company's revenue growth. Collaborated closely with high-profile clients to ensure their concert experience exceeded expectations.

Consistently provide a high level of customer service by actively engaging with guests and addressing their inquiries, complaints, and requests while maintaining a positive attitude and calm demeanor. I'm highly proficient in understanding event planning, ticketing, sales upgrades, seating arrangements, and venue layouts. Additionally, I had the privilege of working with high-profile clientele, ensuring their specific needs and safety goals were met with diligence and precision.

Orchestrated the logistics of all major events at Wrigley Field from coordinating the layout to managing equipment and resources. Organizing and ensuring a smooth execution of game days, concerts, and private events. Working in a fast-paced environment where teamwork, attention to detail, and a passion for delivering exceptional fan experiences are crucial.

Ensured a quality guest experience through extensive customer interaction, including greeting, ticket scanning, and dispute resolution. Always addressed customers with attentiveness, courtesy, and friendliness. Demonstrated multitasking and versatility by performing various tasks above and beyond my primary job responsibilities including volunteering to work off-season events and concerts. Additionally, my performance consistently delivered exceptional results under pressure.

Facilitated events to ensure an exceptional experience for our customers. Collaborated and assisted Event Director, restaurant staff, and trolley drivers to ensure everything runs smoothly. Escorted guests on trolley rides, making the experience both fun and engaging. Managed comprehensive documentation of logistics, including tracking guest counts at each stop and monitoring trolley arrival times. Oversaw all inventory management of curated guest packages, coordinated guest check-in processes, and managed the distribution of guests across trolleys.

Provided a high-level of customer service and hospitality to ensure guests were satisfied during their stay. Managed a variety of responsibilities, including check-ins, phone calls, and addressing guest needs. Utilized advanced technology to master operational tasks. Conducted meetings, trained new employees, and engaged in sales when required. Responded promptly and professionally to guests' complaints and concerns.