chloe williams

chloe williams

senior complaints advisor

About

I am a hardworking, honest, reliable, friendly, outgoing conscientious person. I believe that you only get out of a job what you put into it; therefore I give every job my all to achieve the best results possible. I am confident and an approachable team member who is compute by in decision making and working on my own with no supervision and using my own initiative. Throughout my time at working at npower I have dealt with customers on a daily basis, providing right answer first time trying to minimise the amount of complaints which are raised. I am eager to develop and my main goal is to become a team manager.

Country

united kingdom

City

yorkshire

Industry

utilities

Skill

customer experience, invoicing, call centers, process improvement, time management, team leadership

Experience

rwe npower

billing queries team

rwe npower

2012-3 - 2012-6 · 4 mos

Worked on the billing team within SME, ensuring that business accounts are billed correctly and to the correct consumption. Calling customers if any slight concern and putting the problem right to stop compliants being raised.

rwe npower

contact centre advisor

rwe npower

2008-9 - 2011-6 · 2 yrs 10 mos
rwe npower

senior complaints advisor

rwe npower

2012-6 - Present · 14 yrs 4 mos

I work within SME of npower and I deal with a number of complex gas and power complaints, to ensure that I am fulfilling the customer journey. Getting the right information to the customer at first point resolution. Putting the customers at the heart of everything we do

chloe williams's Contact Information

Email

******@***.com

Phone

(**) *** ****

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