
chloe williams
senior complaints advisor
About
I am a hardworking, honest, reliable, friendly, outgoing conscientious person. I believe that you only get out of a job what you put into it; therefore I give every job my all to achieve the best results possible. I am confident and an approachable team member who is compute by in decision making and working on my own with no supervision and using my own initiative. Throughout my time at working at npower I have dealt with customers on a daily basis, providing right answer first time trying to minimise the amount of complaints which are raised. I am eager to develop and my main goal is to become a team manager.
united kingdom
yorkshire
utilities
customer experience, invoicing, call centers, process improvement, time management, team leadership
Experience

billing queries team
rwe npower
Worked on the billing team within SME, ensuring that business accounts are billed correctly and to the correct consumption. Calling customers if any slight concern and putting the problem right to stop compliants being raised.

contact centre advisor
rwe npower

senior complaints advisor
rwe npower
I work within SME of npower and I deal with a number of complex gas and power complaints, to ensure that I am fulfilling the customer journey. Getting the right information to the customer at first point resolution. Putting the customers at the heart of everything we do
chloe williams's Contact Information
Phone
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