Chloe Melrose

Working in a busy bar, I developed my knowledge of the liability issues regarding legal drinking age, food hygiene, health and safety. I enjoyed being able to use my people skills to get to know and enhance the experience of both regular customers and new.

Working in the hospitality team to deliver an outstanding customer experience including corporate and members events. Working accurately under pressure and taking initiative to resolve problems; developing excellent relationships with colleagues, customers and club members; ensuring compliance with all organisational and legal guidelines. being an enthusiastic, willing and flexible team player.

Working in the customer care section at peak time, to understand, record and resolve customer requests. I demonstrated empathy, initiative, tact and diplomacy in handling sometimes sensitive issues in a courteous and efficient manner.

Worked in a large busy restaurant, often in longer shifts of up to 14 hours. I enjoyed being an important part of the wider team, communicating effectively with other waiters and kitchen staff regarding customer dietary needs, allergies and other special requirements, and also being involved in dessert preparation.

Using listening skills and initiative to identify customer needs, respond quickly to problems and achieve a consistently high performance record under pressure.

Working with the outreach team at NTU to coordinate and deliver their summer residential scheme for 13-16 year olds. Promoting and marketing the scheme on social media sites; delivering fun and engaging activities to groups and providing pastoral support for attendees where needed.

ACADEMIC RESEARCH PROJECT Initiated a novel and unique research project on intrapreneurship in the workplace, introducing an entirely new research model in the field. Key skills: Managing own time efficiently; analysis and interpretation of key information; handling sensitive and personal data in accordance with academic guidelines; running in-depth statistical analysis using SPSS; completing literature searches; successfully integrating outcomes from regular supervision meetings. PROFESSIONAL PRACTICE MODULE 2018-2019 Consulted with an external organisation to provide first-class practice-based solutions for specific issues based on their brief. Key skills: Collaboration and effective communication in conferences and presentations; working effectively as part of a team; preparing and delivering presentations; effective use of Gibbs model for regular reflection on practice.