CHINTHU SOLOMON

Key Result Areas: • Working with the Cisco Tier One partner, handling the enterprise customers in governmental and non-governmental sectors. • Design and implementation of Enterprise Solution based on the improved technical needs of the customers • Handling network, wireless, VoIP and security projects with in SoW and defined timeline. • Highly experienced in the enterprise level security design and implementation using Cisco FTD, Palo Alto and FortiGate. • Experience in implementing, upgrade and maintained of Cisco ISE, StealthWatch, Web Security appliance etc. • Handling the optimization and fine fine-tuning of the firewall policies to the desired level. • Highly experienced in the wireless design and implementation using Cisco in enterprise level • Experienced in DC, with the Cisco Nexus series Switches. • Handled multiple projects in Firewall and security application migrations. • Well versed in the documentations – RFP,HLD, LLD, As-build, SoP etc. • Designing and implementation of the Cisco Viptela based SD-WAN solution using Cisco based Hardware and virtual devices. • Handling telephony of more than 10 thousand users including the mission critical contact centers for a single entity. • Project handling - manages the project in collaboration with stakeholders and third-party vendors. • Continuous learning - always update with the everchanging the technology

• Designing and administration of customer's information system based on the security fundamentals of availability, confidentiality, and integrity. • Manage and coordinate the resources of 20 engineers from Helpdesk and on-site according to the service desk, project plan, or migration plan and managing the optimal utilization of the resources. • Keep track of tickets raised by clients and ensure the completion with int he SLA • Owns and contributes to the resolution of complex technical escalations and drive for root cause analysis and improvement plan. • Implement continuous improvement to drive for better customer experiences, faster services. • Handled the service delivery management to the optimum level by updating different matrixes. • Review the key performance indicator (KPI) of engineers and manage their performance. • Managing the Managed Service platform, heading the testing and implementation of the ticketing platforms and remote monitoring and Management (RMM) applications • Own the technical issues and escalations from customers and drive the team for root cause analysis and improvement plans. • Build customer relationships and add value to their experience through prompt service delivery and cost-effective solutions and periodic meetings. • Delivers knowledge transfer sessions for customers as well as internal staff on the relevant security awareness. • Develop, manage, and track the IT department's annual budget • Created a workflow that resulted in an increase in efficiency, also improved the onboarding process which helps in the due-care.

Key Result Areas: • Carrying out Pre-sales technical support, Installation, Configuration & Troubleshooting of: o Handled the Firewalls like, Cisco FTD, ASA, Palo Alto, Fortigate, Soniwall etc. o Handled the migration projects of Firewalls between different vendors. o Cisco CUCM & CUCME, Unity, UCCX and Cisco IM and Presence, Telepresence. o Implemented Avaya IPO Telephony, call Recoding Software like Red Box, Avaya Contact Store, etc. o Call Accounting software like ISI, Dial Guard, Zlink, etc. o Physical Servers in normal as well as Virtual environment • LAN, WLAN, Firewall & WAN (Products handles Cisco, HP, 3Com, H3C, D-link, Sonic wall, Fortigate, etc.) • Handling SMB to enterprise level customers with multi-ethnicity & culture

Key Result Areas: • Configured, installed & administered Network Infrastructure & Telecommunication Systems • Aligned & monitored the status of network, systems, and printers utilizing Spiceworks as well as handled installation of other peripherals • Headed & supervised: o Engineers, other staff & solution partners in designing & implementing network solutions o A team of IT Professionals and imparted training to them on best practice of latest technologies in IT • Conducted installation, configuration & troubleshooting of: o Servers including Raid 1 & 5 Arrays as well as facilitating back-up and restoration using Symantec Backup software o Routers, Switches & IPT for the same o Software such as AutoCAD, Bentley MicroStation, Oracle Primavera, Sage PeachTree, etc. • Accountable for: o Procurement of IT hardware and software and maintained agreement & licensing of products o BoQ preparation & proposal making and interact with clients • Created detailed network specifications with diagrams, charts & equipment configurations, and recommended technologies Accomplishments: • Efficiently managed ICT projects in the Oil & Gas industry having multimillion-dollar budgets • Steered efforts in improving inventory control capabilities by developing a comprehensive Asset Management Program • Essayed a stellar role in implementing SQL based ERP solution to Procurement, Logistics, HR & Accounting Departments • Proficiently developed & recommended network security measures such as firewalls, network security audits & automated security probes, thereby resulted in mitigating network threat • Significantly contributed to engineering & maintaining a VPN network solution by connecting HQ with Jordan, Kuwait, Bagdad, and Basrah • Played a vital role in establishing new IT policies which define acceptable use of IT assets within the company, thereby resulted in securing confidentiality of company data and scaling up network

Key Result Areas: • Offered solution and implemented & supported Network, Network Security, Windows based Servers & Workstations, IP based Communication Systems and Security products • Handled key accounts like Cisco Unified Communication, Nortel & Avaya and managed their products regarding networking & telecommunication • Involved in configuration of Call recoding software like Zoom, Verint, Avaya Contact Store, etc. • Headed & supervised a team of IT Experts to co-ordinates the projects • Developed & maintained relationship with clients in corporate & SMB sector, provided end user training and educated them good network security practice

Key Result Areas: • Served as a part of implementing team • Carried out implementation networking projects, installation & configuration system, administration of networking as well as system • Involved in security administration, installation & configuration of PABX and Low level designing of network & telephony • Offered 2nd level support of networking as well as system