Ching Kim Kim

SC Commercial Lead (Senior Buyer) Mobility @ Shell

About

I’m a seasoned Contracting & Procurement Commercial Lead (Senior Buyer) with 17 years of experience across Oil & Gas and Chemicals, specializing in negotiation, contract management, and stakeholder engagement. Over the years, I have managed multi-million-dollar portfolio across Malaysia, Singapore, Thailand, and Philippines, delivering measurable commercial value through strategic sourcing, vendor management, and cost optimization. What sets me part is my ability to translate complex business needs into pragmatic sourcing strategies that generate both savings and long-term value. From securing USD180K in annual savings with sustainable waste solutions, to driving USD333K in e-commerce vendor value in Thailand, to deliver a USD5.2mil regional packaging framework, I have consistently enabled cross-functional collaboration, strengthened supplier partnerships, and advanced Shell's sustainability agenda. I’m also known as a system superuser and trusted colleague, sharing knowledge, streamlining processes, and helping teams work smarter. Beyond the numbers, I bring an entrepreneurial mindset and people first approach - building trust with stakeholders, influencing decisions at all levels, and driving results through teamwork and innovation. I thrive in dynamic, multi-country environments where challenges are opportunities to create impact. Outside of work, I recharge through Netflix and online shopping, which feed my curiosity and eye for detail, qualities I bring into my professional life as well.

Country

Malaysia

City

Petaling Jaya

Industry

Oil & Energy

Skill

Supplier Management, Strategic Sourcing, Supplier Relationship Management, Value Creation, Environmental, Social, and Governance (ESG), Process Automation, Communication, Vendor Partnerships, Collaborative Problem Solving, Teamwork, Order Management, Stakeholder Management, Customer Service Representatives, Customer Relationship Management (CRM), Customer Satisfaction, Stakeholder Engagement, Contract Management, Negotiation, Cost Savings, Cost and Data Analysis

Experience

SC Commercial Lead (Senior Buyer) Mobility

Shell

2025-11 - Present · 11 mos

Malaysia

CP Commercial Lead (Senior Buyer) Lubricants

Shell

2019-3 - 2025-10 · 6 yrs 8 mos

Wisma shell

Manages end-to-end procurement and contracting for Marketing, Additives, and Packaging, supporting a USD 14M portfolio. Led a USD 5.2M Packaging Framework across four countries, saving 224 man-hours. Negotiated cost-effective trading contracts, achieving USD 12.3K in savings. Enabled USD 180K annual savings through a waste management initiative. Onboarded e-commerce vendors in Thailand, generating USD 333K in value. Serves as ARIBA Super User, resolving procurement system issues.

Customer Operations Specialist

Shell

2017-1 - 2019-2 · 2 yrs 2 mos

Wisma Shell Cyberjaya

Supported Fleet Solutions operations through sales contract execution and documentation management. Automated contract registration using CICAF, reducing monthly processing time by 370 minutes. Streamlined invoice handling for a major client using Sikuli automation, saving USD 2,060 per year. Ensured alignment between sales and operations through efficient reporting. Maintained strong customer relationships via responsive issue resolution. Contributed to continuous improvement and service quality.

Customer Promise Specialist

Shell

2014-3 - 2016-12 · 2 yrs 10 mos

kl central

Delivered sales support for Fleet Solutions, handling rebate contracts and customer requests. Secured 100% volume conversion by onboarding Aramex as a Gold customer. Led the transition to electronic PIN delivery, saving over USD 80K and reducing cycle time by 50%. Resolved billing issues with DHL and vendors, improving operational flow. Strengthened customer relationships through timely and proactive service. Ensured contract accuracy and compliance with Shell policies

Global Key Account Order Management Customer service officer

BASF

2012-9 - 2014-2 · 1 yr 6 mos

Shah Alam, Selangor, Malaysia

Managed sales and delivery order processes for global key accounts in the Home and Personal Care sector. Tracked shipments, monitored delivery performance, and ensured service reliability. Partnered with Sales and Finance to resolve issues and collect payments. Conducted customer visits to address operational needs and build rapport. Ensured alignment between internal teams and client expectations. Contributed to customer retention through service excellence.

Customer Support Specialist (CIG)

Dow

2008-2 - 2012-8 · 4 yrs 7 mos

Petaling Jaya, Selangor, Malaysia

Handled 60+ customer inquiries daily across Asia Pacific, covering product, regulatory, and delivery issues. Supported product stewardship with documentation to ensure compliance. Provided technical product information and coordinated with internal teams for resolution. Maintained service levels for a diverse client base in the chemicals sector. Ensured accurate communication through phone and email. Supported seamless operations through efficient issue tracking.