Chinchu Mary Jose

Managed a diverse caseload of clients facing barriers such as unemployment, housing challenges, financial difficulties, addiction, poverty, literacy, disabilities, and mental health concerns. Conducted client assessments to develop personalized service plans aligned with Ontario Works employment programs. Facilitated individual sessions with clients on resume writing, job search strategies, interview preparation, job matching, and referrals to appropriate resources and community partners to remove employment barriers. Collaborated with community agencies, employers, and training providers to connect clients with resources and job opportunities. Supported clients with service navigation and case planning to provide seamless and timely access to person-centered and employment supports. Addressed inquiries from agencies, caseworkers, and other stakeholders. Maintained accurate client records. Built strong employer partnerships across industries through proactive outreach.

Delivered high-volume technical and administrative support across multiple digital platforms, ensuring efficient issue resolution and client satisfaction. Provided onboarding support and peer mentoring to new advisors. Assisted in monitoring KPIs for the support team, identifying trends, and contributing to performance improvement strategies. Supported team leads in coordinating daily workflows, escalating complex issues, and ensuring adherence to service level agreements (SLAs). Conducted internal training sessions and created documentation. Collaborated with cross-functional teams to compile reports, analyze support metrics, and streamline operational processes.

Identified and attracted top talent through various channels, including job boards, social media, and networking events. Reviewed and evaluated candidate resumes to determine qualifications and fit for open positions. Held initial phone and in-person interviews to assess candidates' skills, experience, and cultural fit. Arranged and scheduled interviews between candidates and hiring managers, ensuring a smooth and efficient process. Created and updated detailed job descriptions and specifications for open roles. Led the end-to-end recruitment process, from initial contact to offer negotiation and onboarding. Worked closely with hiring managers to understand their staffing needs and provide suitable candidate recommendations. Managed and updated the applicant tracking system (ATS) to ensure accurate and up-to-date candidate records. Performed thorough reference checks to verify candidate qualifications and employment history. Facilitated offer negotiations between candidates and hiring managers, ensuring mutual agreement on terms. Offered constructive feedback to candidates regarding their application and interview performance.