Chin Su Pak

• Serve as lead compliance advisor for 5 State Developmental Centers, guiding departments on Medi-Cal and Title 17/22 regulatory compliance impacting statewide service operations. • Conduct annual compliance audits across 5 facilities serving thousands of residents, identifying operational gaps and strengthening regulatory adherence. • Reconcile and monitor $2M+ in receivables annually, producing executive-level financial reports supporting strategic planning and fiscal accountability. • Partner with executive leadership and cross-functional teams to resolve operational and compliance risks across finance, healthcare services, and administration. • Develop compliance documentation and reporting workflows that improve audit transparency and interdepartmental coordination.

• Managed statewide security clearance processing for 5,000+ volunteers supporting operations across 8 correctional institutions. • Co-led development and delivery of statewide policy training conferences, increasing stakeholder participation by 40%. • Modernized legacy training manuals and standard operating procedures (SOPs) to align with updated legislative and operational requirements. • Served as subject matter expert for volunteer program operations, resolving complex policy inquiries from institutional leadership.

• Adjudicated 150+ disability claims monthly, analyzing complex medical, vocational, and eligibility records to determine federal disability eligibility. • Partnered with medical consultants to identify cases requiring consultative exams, accelerating 20% of delayed case reviews. • Strengthened case documentation and communication processes, improving accuracy and reducing claim processing delays

• Investigated and resolved 2,500+ flagged unemployment claims monthly, identifying fraud, overpayments, and eligibility discrepancies. • Leveraged internal financial systems to close cases within 10–15 business days, supporting department processing benchmarks during high-volume pandemic operations. • Contributed to backlog reduction efforts during the COVID-19 unemployment surge, improving claim resolution timelines.

• Processed $3M+ in monthly commission payments for 1,000+ independent contractors using Microsoft Great Plains. • Audited contracts and payment structures, identifying discrepancies that recovered $150K+ in overpayments. • Built Excel reconciliation tools utilizing VLOOKUP and pivot tables, reducing reporting time by 35%. • Authored and implemented standard operating procedures (SOPs) improving workflow consistency and audit readiness.

• Reconciled $2.5M+ in AR/AP invoices across major hospitality partners including Hilton and Marriott. • Issued credits and refunds for commission discrepancies with 99% accuracy. • Led monthly reconciliation meetings with hotel accounting teams to resolve payment variances and improve billing processes.

• Directed annual multi-day leadership retreats for 150–200 participants, overseeing program strategy, logistics, vendor coordination, and execution. • Managed $120K+ annual program budgets, implementing Excel forecasting tools that delivered 15% cost savings over five years. • Produced training manuals and event communications ensuring program consistency and stakeholder alignment. • Led procurement and vendor management for A/V, printing, hospitality, and logistics, achieving 100% on-time program delivery. • Managed financial operations including participant payments, stipends, and refunds using Excel financial tracking dashboards.

- Planned and executed 30+ events annually for 150–300 attendees, coordinating volunteers, vendors, and schedules. - Partnered with local organizations to secure sponsorships, expanding program reach by 20%. - Mentored youth leaders and volunteers, improving team retention and engagement. - Managed logistics and communications for youth programs and outreach initiatives. - Designed content and materials to enhance program participation and community engagement.

- Managed sound, lighting, and video production for weekly services and 10+ events annually. - Maintained 99% equipment uptime and designed multimedia presentations to improve audience engagement. - Developed inventory and maintenance tracking systems, extending AV equipment lifespan by 25%.

• Managed 1,500+ client accounts across 10+ service lines, overseeing billing accuracy and service delivery. • Processed and tracked 10,000+ invoices, refunds, and credits, maintaining <1% error rate. • Increased upsell revenue by 20% through strategic service recommendations. • Strengthened long-term client relationships, contributing to a 30% improvement in customer retention over five years.