chike ojukwu

technical service representative and internet

About

Goal-oriented individual Organized, highly motivated, and detail-directed problem solver. Proven ability to work in unison with staff.

Country

united states

City

saint louis

Industry

automotive

Skill

phone etiquette, call centers, customer service, typing, stocking, shelving, cash register, databases, hipaa, health insurance, sales, retail sales experience, microsoft office, adobe creative suite, public speaking

Experience

technical service representative and internet

patient care advocate

convergys

2011-11 - 2012-7 · 9 mos

Answering incoming calls at high volume from patients, doctors, and pharmacies, ensuring the accurate and convenient acquisition of prescriptions and medication Navigating databases to inform and assist callers with sensitive health information in order to benefit the patient

sales associate

micro center

2009-11 - 2011-11 · 2 yrs 1 mo

* Assisting customers with solutions and purchasing product, thereby increasing revenue for the company. * Offering service plans solutions to insure the stability of the product * Working together with other associates and managers to take care of the customer and the store

stock specialist

hollister co.

2008-12 - 2009-8 · 9 mos

Maintaining inventory of various items in order to be sold Maintaining store decorum and assisting customers

customer service representative

blockbuster

2004-8 - 2006-7 · 2 yrs

* Providing video rental services and support to customers * Stocking videos and conducting inventory to maintain stock * Operating the register and rental system, maintaining memberships and company revenue

customer service representative

anheuser-busch employees' credit union

2013-8 - 2014-2 · 7 mos

Face to face interactions with members in regards to checks, cash, deposits, transfers, withdrawals, and other fiscal issues within personal accounts. Assisting with inquiries, and keeping a balanced drawer.

technical service representative and internet and phone repair

charter communications

2014-2 - Present · 12 yrs 8 mos

Perform complex troubleshooting and resolution of inbound telephone and internet repair calls. Assisted with our new website review team and gave assistance to agents throughout the call center during customer conversion. Assisted with support for agents for several supervisors to reduce call time. Assisted with our Mountain States Escalations/Call back team giving customer support for a former company’s customers through callbacks with issues accessing personal accounts; also gave assistance to agents throughout the call center during customer conversion. Recognized several times as a top performer in quality, voice of the caller, and first call resolution.