Chiggy S.

Program Lead Architect for an enterprise wide transformation project responsible for architecture leadership and delivery of: Microsoft Power Automate & Flows Dynamics CRM Sharepoint Azure Integration Services ADLS and other Azure based database/warehouse solutions Synapse Microsoft Fabric Genesys Cloud for chat and telephony DCP for templating in Dynamics CRM Okta Auth0 Payment Gateways including Nab Transact Twilio Salesforce Marketing Cloud Core Health Insurance Systems

- Conduct high level and detailed technical design sessions and build solution documents to support and present to the Architecture Review Group/Board - Translate strategic requirements into a usable enterprise information architecture, associated metamodels, ontologies and taxonomies that will guide enterprise solution development and achieve consistency of information assets across applications and their integrations. - Own enterprise information requirements, and develop appropriate architectural models and solutions that deliver GMHBA’s access, usage, insights, and stewardship goals. - Define and communicate the integration principles, patterns and governance processes required to ensure integration solutions are robust, long living, low maintenance and reusable. - Lead the selection and implementation of integration technology required to deliver integration solutions. - Define the systems integration needed to deliver a modernized integration platform including defining the interfaces, technology and transitioning steps needed to ensure continuity of system operations during re-platforming. - Create and maintain well architected integration solutions serving the entire integration domain including customer & partner, application, and data integration. - Manage the process of maintaining an application integration landscape and integration register to ensure integration points are well documented and understood across teams.

Responsible for the architecture, development and deployment of all Health Insurance systems in the company. Designed & architected Salesforce CRM to be fit for purpose and developed modules for Claims, Rebates, Membership Waits and other Health Insurance domain specific features. Architected and built integration layers between backend systems and the website for Sales and Membership functionality. Reduced system and data silos by integrating various systems including: Salesforce (CRM) Intercom (Live Chat) HAMBS Database (Core Health Fund System) Marketo (Marketing Platform) Jitterbit (Integration Platform) Cloud APIs for the website

Systems Integrated: Salesforce Marketo Xero MYOB Responsibilities: Presales solution engineering support for prospective customers. Requirements gathering and analysis to create business requirement documents. Identifying, investigating, and analyzing business processes and procedures. Providing systems integration consulting to assist in designing integration solutions. Using data and process modelling techniques to create clear system requirements for the design and development of the software solution. Creating functional specifications for use by system developers. Recommending solutions to create improved business processes and system functionality. Using project management methodologies, principles and techniques to create project plans, project proposals and cost estimations. Managing scope, time and communication for the projects. Taking responsibility for developing, testing and implementing functional solutions. Creating test plans which ensure acceptable quality and integrity of the system. Creating project handover documentation.

Owned and executed a project to enable licence compliance for the software assets (Adobe, AutoCAD, etc.) of Mercedes Benz Australia during a course of a 3 month fixed internship. - Creation of workflow to manage software assets through SCCM - Increased documentation quality of internal clients and software installations - Process improvements for current software management workflows - Documentation of all existing and new processes in SCCM - Created a reporting structure for license compliance of software assets

Highlights: • Was the fastest reviewer on the team globally and did almost double the team’s average with consistent good quality • Revamped a workflow to increase efficiency by introducing a 3rd party tool and providing insights on improvements and enhancements • Suggested and implemented changes in the Ad Policy Enforcement workflow to automate manual actions • Trained sales teams from emerging markets like Japan and Singapore on Facebook Ad Guidelines and Polices and enhanced communication between the Sales and Ops. teams Roles held: Ad Review Analyst Platform Ad Review Analyst In Team Training Point Of Contact Ad Policy Enforcement Specialist

Units Covered: Business Intelligence Business Information Systems Analysis Business Process Modelling Requirements Analysis and Modelling Business Modelling and Analysis Database Analysis and Design Enterprise Systems Information Systems Management Systems Project Management Systems Acquisition and Implementation Management

Accredited diploma from the International Institute of Business Analysis Australia.