Chidi Nnaji, MSC

•Developed a full service sales process, including outreach, tool management, reporting, data analysis, and new business, after running deep analyses of each element to find efficiencies and optimize for 2x the results and leading to net new revenue brackets •Oversee all reporting, generating weekly reports and daily updates for CEO and cross functional partners focusing on traffic, CTR, and open rate growth •Launch new products tailored to customer needs in partnership with CEO and COO, with weekly strategy meetings to pivot where needed •Manage all new sales leads (100+/week), including sourcing, cleaning and qualifying while updating master pipeline for leadership and cross functional partners •Manage client accounts including monitoring daily trends or changes in revenue generation •Co-develop all sales content for weekly drip campaigns, leveraged across email (1K/week) and LinkedIn as well as used in supporting blog posts •Build and maintain relationships with new and existing clients, liaison between Sales and Product teams to ensure best-in-class client services •Experience with CRM platform as well as advertising mediator technology

Main point of contact for all technical support solutions for both hardware and software in the IT and Computer department. Well versed in both Mac and Windows products.

Oversaw a structured process for managing all documentation, reporting, and support for the University Housing department.

While I was at Heritage Bank, I joined the Core Banking Application Team (Finacle 10) - a core team that led the integration between two of Nigeria's largest banks - Heritage Bank Plc and Enterprise Bank. My role was to provide technology solutions and support to our bank tellers, serving customers at more than 180 branches, nationwide. I also oversaw daily in-depth reports on the status and success of the merger, including reconciliation of all ledgers.

Heritage Bank is known as Nigeria's most innovative bank, based in Lagos. My responsibilities included developing the best package of solutions tailored to client needs. We also launched and customized our portfolio of products to support evolving client needs.

Integral part of the software and IT team providing web application development through ASP.Net Visual.

While in the program, I was enrolled in courses such as embedded and computer system, advanced microprocessor architectures, wireless data communications, advanced control systems, robotics, and more. Some of my coursework included designing a CNC machine, while working with G-code senders (GRBL) as a key mode of transmission. I also created a prototype health care monitoring system for the elderly and went through the progress of translating it to be a go-to market wearable. The final part of my program was the research thesis, where I focused on developing a home automation technology system with smart motion detection security systems using python.

While in the School of Engineering Technology (SEET), I participated in courses that allowed me to understand theories, concepts and techniques laced with detailed practical sessions. This helped me develop strong skills to support the technology-oriented needs of Nigeria and beyond.