Chia-ying W

1. Cargo Booking and Transport Arrangement: Agents need to book flights and arrange transport routes according to customer requirements, ensuring that cargo arrives at its destination on time. 2. Document Handling and Customs Clearance: Agents handle various freight-related documents such as bills of lading, airway bills, commercial invoices, and assist customers with customs and clearance procedures. 3. Cargo Tracking and Information Feedback: Agents are responsible for tracking the cargo's shipping status and providing customers with timely updates to keep them informed of the cargo's situation. 4. Cost Calculation and Freight Rate Negotiation: Agents negotiate freight rates with airlines and other logistics providers, calculate the total costs for customers, and handle payment and billing matters. 5. Customer Service and Problem Resolution: Agents provide comprehensive pre- and post-sales services, addressing issues that may arise during transport, such as delays, damage, or loss of cargo, and assist in resolving unexpected situations. 6. Space Reservation and Negotiation with Airlines: Freight forwarders must negotiate with airlines to reserve appropriate cargo space, ensuring there is enough capacity for the shipment and that it can be loaded on the designated flight. This involves discussions about space allocation, transport timing, cargo priority, and ensuring the shipment complies with the airline’s requirements.

1. Überwachung des Promotionsprozesses im Lager 2. Organisation von Warenlieferungen und Flügen gemäß Aktionsplan 3. Internes Reporting und regelmäßige Dokumentation des Projektstatus 4. Projektbezogene Unterstützung der Abteilungsleiter bei der Planung 5. Kontinuierliche Aktualisierung und Anpassung umfangreicher Datenbanken 6. Erstellung und Auswertung von Statistiken 7. Reklamationsbearbeitung 8. Allgemeine serviceorientierte Aufgaben und Kundenbetreuung 9. Materialbestellung und Wareneingangskontrolle 10. Unterstützung des Büromanagements bei der Steuerung von Dienstleistungen

1.Warehouse work operation. 2.Mainly in package transshipment service. Including packages stock and finishing related orders. 3.Customer service. Deal with different requests from the clients. 4.Optimizing stock in & out system . 5.Communicate with the declare agency for goods which are being transport to China. 6.Contact with different freight forwarder to make sure the price worthy air delivery service. 7.Knowledge and process experience for working towards warehouse KPIs 8.Manage and maintain a safe working environment. 9.Workers Performance Evaluation. 10.Workforce/Workload management. 11.Train all newcomers and interns who works in warehouse. 12.Coordination between superior and executor.

1.Facebook fan page operation and maintenance 2.Providing assistance for our clients to convey the brand story to the potential consumers.