Chi Kwen N.

Providing users with real time deal information. Specialise in Technology, Brand Development and Website traffic growth.

• First point for client contact re Insurance claims • Drafting Claim Notification forms • Preliminarily assessing if claim worthy and advising client • Liaising with case handlers, internal departments and external insurance companies • Meeting targets, deadlines, working in a large team and paying attention to detail • Legal administration, instructing car hire/ medical treatment and training new staff • Extensively utilising Case Management System: Filestream • Performing conflict checks and Statement of Truth

Working for a large retailer, I have been given an insight into the strenuous working environment that is presented at Lillywhites. It has taught me how to deal with the public, gain time management skills, as well as using my own initiative to deal with situations as and when they arise. I take great pleasure in tackling any challenge during work which has helped me build up many skills ranging from dealing with difficult customers, improvement in my teamwork abilities and excellent communication, particularly when it comes to passing information between the shop floor and the stockroom, or vice versa.

My main roles were to support in the management and supervision of new staff and in the operations of the running of the tuition classes. Specific duties are as follows: • Teach and assist children 2-18 yrs of age in a Maths and English tuition class (app. 250 students). This also involved class supervision, setting, marking & assigning their class work & homework. • Interacting with parents/guardians regularly about their children’s progress or other issues. • Admin task- ordering of class necessities such as worksheets, stickers, stationary etc. • Receptionist duties- meet & greet, manage post, organising front of house & the class. • To train and supervise fellow teachers.