Chris Hoover
RVP, Solutions Consulting - Global SMB @ Zendesk
About
* Seasoned professional with 30 years of experience in Presales and Presales Management in Technology, Global Operations Management, and Information Technology Implementation with a track record of recognized success. * Proven ability to build, grow, and manage global, geographically dispersed teams. Specialties: Building Global Organizations Presales Leadership Customer Experience Go To Market Strategies Enterprise Software SaaS and AI CX Design and Journey Mapping Capacity Planning Budget and Expense Management Talent Identification
United States
Washington DC-Baltimore Area
Computer Software
Managing Managers, International Organizations, Team Building, Artificial Intelligence (AI), Customer Experience, Leadership, Global Operations, SaaS, Cloud Computing, Pre-sales, Cross-functional Team Leadership, Project Management, Oracle, Enterprise Software, Solution Selling, Sales Engineering, Oracle E-Business Suite, Oracle Applications, CRM, Lead Generation
Experience
RVP, Solutions Consulting - Global SMB
Zendesk
Virginia, United States
Built a brand new global Solutions Consulting organization from the ground up with dozens of new team members across AMER, LATAM, EMEA, and APAC to support our high velocity, high volume SMB business. Act as a second line leader, helping to mentor new managers and guide seasoned directors. Support regional and global Zendesk events, focusing on customer and partner engagement. Created a new program for recent college graduates to accelerate the enablement of early career Solutions Consultants. First rollout in AMER with other regions to follow.
Director, Solutions Consulting - Global Accounts
Zendesk
Virginia
Manage teams of Solutions Consultants in the AMER and EMEA supporting Zendesk's new Global and Named Accounts sales organizations, working with our largest and most critical customers across verticals and geographies.
Senior Sales Consulting Manager
ServiceNow
Virginia
Lead a team of presales Solutions Consultants covering Public Sector markets in the U.S. Collaborate with sales and marketing counterparts to create Go To Market campaigns to drive new pipeline and customer revenue. Work with Product Development teams to ensure product roadmap reflects current and future customer requirements and industry trends. Ensure Customer Success by working with service delivery teams and partners to foster implementation best practices.
Director, Industry Principal, Global Public Sector
Pegasystems
Virginia
Lead development of sales engagement strategies for U.S., EMEA, and APAC teams selling to government and public sector customers, work closely with product management on industry focused applications, and act as a Public Sector and Customer Experience/Customer Service expert with customers, prospects, and partners. Lead global enablement efforts for internal and external stakeholders.
Sales Consulting Manager
Oracle
Reston, VA
Manage a team of solutions consultants providing pre-sales support for Federal Government, Department of Defense, and State and Local Government customers for Oracle's suite of Customer Experience (CRM/CX) solutions.
Master Principal Sales Consultant
RightNow
Reston
Handled presales activities for Public Sector and Commercial organizations in the U.S. and Canada
Director, License Management Services Global Operations
Oracle
Managed operations, software development projects, business process consolidation, and training programs for a 175 person global team
Senior Sales Consultant/Sales Engineer
Oracle
Technical presales and technical account management in Federal Civilian accounts
Senior Implementation Consultant
Oracle
Implementation of Oracle Apps and global standard business practices in Oracle subsidiaries and shared service centers in Europe, South America, and North America
Education
Virginia Tech
Economics
Chris Hoover's Contact Information
Phone
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