Chew Zhen

Grown from a task-focused contributor into a strategic presales lead, now overseeing coordination across sales and presales teams — with strong focus in tender response planning, prospect engagements, and reseller enablement. Certification Obtained: CERTIFICATE OF COMPLETION — Ultimate AWS Certified Solutions Architect Associate 2025 Led end-to-end presales activities for enterprise CRM solutions, focusing on highly regulated sectors such as BFSI, Healthcare, and Government. Delivered tailored CRM demos and solution designs that addressed complex compliance and operational needs, contributing to over RM 2 mil in closed deals across 3 years. Drove international CRM market development in Cambodia, Indonesia, and Hong Kong by enabling resellers with tools, training, and presales support, expanding regional presence. Spearheaded responses to RFIs, RFQs, RFPs, and government tenders, ensuring technical accuracy and competitive positioning to win enterprise deals. Scoped integration and customization requirements based on customer specifications, establishing clear technical assumptions and boundaries to deliver precise, controlled proposal documents. Created and maintained all presales assets, including demo videos, solution decks, and proposal templates, significantly reducing turnaround time for deal responses.

As the primary presales consultant in the company, I’ve planned and executed most of the presales activities: 1. Designed and Demonstrated Enterprise CRM to the Banks, Insurance, Financial Services & GLC. 2. Supported Resellers in CRM Market Development in Cambodia 3. Responded to all RFI, RFQ, RFPs professionally 4. Responded to all Public & Private Tenders 5. Led Integration Scoping & Discussions 6. Created & Maintained all Presales Materials 7. Prepared & Strategized Quotations 8. Conducted Annual Reseller Trainings 9. Conducted Annual Solution Experience Lab

I serve as a Solution Architect and executed the company's presales initiatives which includes: 1. Designed & Presented WMS, RFID and Data Collection Solutions 2. Designed Custom-Built Solutions for Clients 3. Created Proposals & Quotations 4. Proposed Solutions based on Client Needs 5. Performed Product Testing & POC 6. Conducted Internal/External Training and Webinar 7. Provided Technical Support for RFID & Labelling Systems 8. Performed System Deployment

While training as an IT Support Trainee at a popular apparel shop in Klang, I gained hands-on experience with AutoCount Accounting & POS software. Below are my job scopes: 1. Provided Technical Supports to 16 Branches Nationwide 2. Assisted in Sales & Commission Reporting via AutoCount 3. Assisted in Anti-Virus Deployment 4. Assisted in Daily Data Backup 5. Assisted in IT Hardware Management 6. Assisted in Workstation Setup

It was my pleasure to be trained in Enfrasys, the Microsoft Gold Partner which specializes in digital transformations solutions such as Azure, Dynamic 365, and Microsoft 365. 1. Assisted Real-Life Cloud Infrastructure Design & Setup 2. Assisted Real-Life Data Migration Practice 3. Assisted in Requirements Gathering 4. Assisted in Error Troubleshooting 5. Assisted in Remote Deployment 6. Researched & Presented the IoT Solutions to Directors